Cistron Systems
2 weeks ago
- We are seeking a dynamic and experienced General Manager to oversee our customer service and product service operations for medical equipment, specifically CSSD equipment, oxygen generators, and OT products.
- The ideal candidate will have a proven track record in managing service teams, a deep understanding of the medical equipment industry, and strong leadership Service Management:
- Manage all customer complaints and inquiries in a timely and effective manner.
- Implement strategies to reduce downtime and increase customer satisfaction.
- Ensure proper spare parts management and timely delivery.
Service Sales:
- Drive service sales through maintenance contracts and other service offerings.
- Develop and implement pricing strategies to maximize profitability.
Cost Optimization:
- Reduce expenses through quality planning and process improvement.
- Optimize resource allocation and utilization.
Team Development:
- Conduct regular training programs for field engineers to enhance their skills and knowledge.
- Foster a positive and high-performance work culture within the service team.
SOP and System Management:
- Update and maintain standard operating procedures (SOPs) to ensure compliance with industry standards and regulations.
- Implement and maintain efficient systems and processes to support service operations.
Customer Escalations:
- Handle all customer escalations promptly and professionally.
- Collaborate with cross-functional teams to resolve complex customer Master's degree in engineering or a related field.
- 10+ years of experience in customer service and product service management, preferably in the medical equipment industry.
- Strong leadership skills and ability to manage a team of 40+ employees.
- Proven track record in driving customer satisfaction and service excellence.
- Excellent communication and interpersonal skills.
- Fluency in English and Hindi.
- Willingness to travel extensively throughout India to meet with customers and conduct field audits
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Senior Service Management Professional
1 week ago
Chennai, Tamil Nadu, India Cistron Systems Private Limited Full timeAt Cistron Systems Private Limited, we are seeking a seasoned Service Management Professional to lead our customer service and product service operations for medical equipment. The ideal candidate will have a proven track record in managing service teams and a deep understanding of the medical equipment industry.Key Responsibilities:Manage all customer...
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General Manager
2 weeks ago
Chennai, Tamil Nadu, India Cistron Systems Private Limited Full timeWe are seeking a highly skilled General Manager to lead our customer service and product service operations for medical equipment, specifically CSSD equipment, oxygen generators, and OT products. Key Responsibilities:Manage all customer complaints and inquiries in a timely and effective manner.Implement strategies to reduce downtime and increase customer...
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General Manager
2 weeks ago
Chennai, Tamil Nadu, India Cistron Systems Private Limited Full timeJob SummaryWe are seeking a highly skilled General Manager to oversee our customer service and product service operations for medical equipment, specifically CSSD equipment, oxygen generators, and OT products. The ideal candidate will have a proven track record in managing service teams, a deep understanding of the medical equipment industry, and strong...
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Quality Assurance Officer
5 months ago
Kundrathur, Chennai, Tamil Nadu, India Cistron systems private limited Full time**Qualification**:B.E (or) BTech Mechanical engineering, EEE and ECE. **Experience**:2+ years in the field of Quality control, quality inspection and assurance in manufacturing sector. **Job overview**: **Roles and responsibilities**: - Serve as an instrumental in developing, implementing, and maintaining robust Quality Management Systems (QMS) within the...
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Customer Support Coordinator
5 months ago
Kundrathur, Chennai, Tamil Nadu, India Cistron systems private limited Full time**Qualification**:Any degree. **Experience**:1+ years of experience in tele calling (technical or non-technical), customer support and relationship, client co-ordination etc are encouraged. **Skills**: - Must be proficient in communicating in local or regional languages (Tamil, Telugu and Hindi) - Must be good in English communication. - Experience in...
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Customer Support Coordinator
4 weeks ago
Kundrathur, Chennai, Tamil Nadu, India Cistron systems private limited Full time**Qualification**:Any degree. **Experience**:1+ years of experience in customer coordination(technical or non-technical), customer support and relationship, client co-ordination etc are encouraged. **Skills**: - Must be proficient in communicating in local or regional languages (Telugu and Hindi) - Must be good in English communication. - Experience in...
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Service Coordinator
5 months ago
Kundrathur, Chennai, Tamil Nadu, India Cistron systems private limited Full time**Skills**: - Must be proficient in communicating in local or regional languages (Tamil, Telugu and Hindi) - Must be good in English communication. - Experience in customer support & client co-ordination. **Job overview**: **Roles and responsibilities**: - Receive service calls from the customers through IVR and lodge service complaints in our system. -...
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Service Coordinator
5 months ago
Kundrathur, Chennai, Tamil Nadu, India Cistron systems private limited Full time**Skills**: - Must be proficient in communicating in local or regional languages (Tamil, Telugu and Hindi) - Must be good in English communication. - Experience in customer support & client co-ordination. **Job overview**: **Roles and responsibilities**: - Receive service calls from the customers through IVR and lodge service complaints in our system. -...
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Sales and Service Coordinator
5 months ago
Kundrathur, Chennai, Tamil Nadu, India Cistron systems private limited Full time**Qualification**:Any degree. **Experience**:1+ years of experience in tele calling (preferably technical), customer support and relationship, client co-ordination etc are encouraged. **Skills**: - Must be proficient in communicating in local or regional languages (English, Tamil, Telugu and Hindi) - Must be strong in English communication. - Experience...
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Procurement In-charge
1 month ago
Kundrathur, Chennai, Tamil Nadu, India Cistron systems private limited Full time**Qualification**:Any degree **Experience**:1+ years in the field of procurement in-charge, Purchase In-charge, purchase assistant. **Job overview**: **Roles and responsibilities**: - Responsible for overall maintenance of stores, stocks and spares. - Make sure the stocks are in adequate quantity for production and service of products. - Must be able to...
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Sales Coordinator
1 month ago
Kundrathur, Chennai, Tamil Nadu, India Cistron systems private limited Full time**Qualification**:Any degree. **Experience**:1+ years of experience in tele calling (technical or non-technical) as a Sales coordinator, customer support and relationship, client co-ordination etc. are encouraged. **Skills**: - Must be proficient in communicating in local or regional languages (Tamil, Telugu and Hindi) - Must be good in English...
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Sales Coordinator
7 days ago
Kundrathur, Chennai, Tamil Nadu, India Cistron systems private limited Full time**Qualification**:Any degree. **Experience**:1+ years of experience in tele calling (technical or non-technical) as a Sales coordinator, customer support and relationship, client co-ordination etc. are encouraged. **Skills**: - Must be proficient in communicating in local or regional languages (Tamil, Telugu and Hindi) - Must be good in English...
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Procurement In-charge
5 months ago
Kundrathur, Chennai, Tamil Nadu, India Cistron systems private limited Full time**Qualification**:Any degree **Experience**:1+ years in the field of store In-charge, storekeeper, Purchase In-charge, purchase assistant. **Job overview**: **Roles and responsibilities**: - Responsible for overall maintenance of stores, stocks and spares. - Make sure the stocks are in adequate quantity for production and service of products. - Must be...
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Metal Polisher
2 months ago
Kundrathur, Chennai, Tamil Nadu, India Cistron systems private limited Full time**Qualification**:10th or 12th or ITI Polisher **Experience**:At least 1 year of experience as polisher. **Job overview**: As a metal polisher you will be tasked with smoothing, refining and enhancing the appearance of the product. Must be proficient with various polishing techniques and efficient in handling various polishing tools. **Roles and...
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Metal Polisher
5 months ago
Kundrathur, Chennai, Tamil Nadu, India Cistron systems private limited Full time**Responsibilities**: - Polishing and buffing metal parts and products using various tools and techniques to achieve desired finishes - Operating polishing machines like buffing wheels and vibratory tumblers. - Cleaning and preparing metal surfaces by removing dirt, grime, and imperfections. - Deburring (removing sharp edges) and grinding down uneven...
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Sales Coordinator
5 months ago
Kundrathur, Chennai, Tamil Nadu, India Cistron systems private limited Full time**Experience**:1+ years of experience in tele calling (technical or non-technical), customer support and relationship, client co-ordination etc are encouraged. **Skills**: - Must be proficient in communicating in local or regional languages (Tamil, Telugu and Hindi) - Must be good in English communication. - Experience in sales, customer support & client...
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Sales Coordinator
2 months ago
Kundrathur, Chennai, Tamil Nadu, India Cistron systems private limited Full time**Qualification**:Any degree. **Experience**:1+ years of experience in tele calling (technical or non-technical) as a Sales coordinator, customer support and relationship, client co-ordination etc are encouraged. **Skills**: - Must be proficient in communicating in local or regional languages (Tamil, Telugu and Hindi) - Must be good in English...
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Stores In-charge
4 days ago
Kundrathur, Chennai, Tamil Nadu, India Cistron systems private limited Full time**Skills Required**: - **Excellent communication skills **(should be well versed in communicating in **English and Hindi**) - Hand-on experience in preparing MIS reports, reports on vendors. - Strong knowledge in MS office. **Job overview**: **Roles and responsibilities**: - Responsible for overall maintenance of stores, stocks and spares. - Make sure the...
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Sales and Project Coordinator
4 days ago
Kundrathur, Chennai, Tamil Nadu, India Cistron systems private limited Full time**Roles and responsibilities**: - Receive sales calls from the customers co-ordinate with the customers regarding the concern. - Assist the engineers in getting the sales done during sales visit by providing required support. - Co-ordinate with the engineers in getting the customers’ needs met as per the calls and get the calls closed as per TAT. -...
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Stores In-charge
4 weeks ago
Kundrathur, Chennai, Tamil Nadu, India Cistron systems private limited Full time**Qualification**:Any degree **Experience**:1+ years in the field of store maintenance, stock maintenance, Inventory management, supplier management, stores management. **Job overview**: **Roles and responsibilities**: - Responsible for overall maintenance of stores, stocks and spares. - Make sure the stocks are in adequate quantity for production and...