Customer Support Executive

3 days ago


New Delhi, India PluginHive Full time

We’re hiring aCustomer Support Executive (B2B SaaS Support)— full-time, work from our office inKasturi Nagar, Bangalore.At PluginHive (Solvilor Technologies Pvt Ltd) , we power over600K+ shipments every monthfor merchants on Shopify, WooCommerce, and AdobeCommerce. Our apps integrate with global carriers likeFedEx, UPS, Delhivery, and Amazon , helping businesses automate and scale their shipping operations.We’re looking for aCustomer Support Executivewith2+ years of real experience supporting USA-based B2B customers.This isnot B2C or telesales— it’s genuine product and technical support through email, chat, and on-call assistance (no cold calls).What You’ll Do: Provideemail, chat, and on-call supportto B2B customers (mostly US-based merchants) Troubleshoot and resolve product and configuration issues for Shopify, WooCommerce, and AdobeCommerce users Collaborate with internal product and tech teams for escalations and feedback Maintain structured case records using Zendesk or similar toolsRequirements: Minimum2 years of B2B SaaS or technical support experience , preferably with US clients Excellent written and spoken English communication Strong problem-solving and debugging skills Familiarity with eCommerce platforms (Shopify, WooCommerce, Magento) is a plus Comfortable workingnight shifts (US hours)Preferred: Experience using support tools like Zendesk, Freshdesk, or IntercomYou’ll be working with real merchants — solving meaningful problems every day, not following scripts.Apply with your résumé or message me directly on LinkedIn: https://www.linkedin.com/in/ahammed-mirdas-70420a4/



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