Chief Operational Officer

2 weeks ago

Agra, Uttar Pradesh, India EXC Managed Services Full time

LOB Name - BlackBeltHelp

Shift Timings - 5:30 pm - 2:30 am IST

Gurugram, Haryana, India (On-site)

Responsibilities and Duties:

Leadership:

b. Lead and manage BlackBeltHelp within the parameters established by the Board.

c. Ensure that BlackBeltHelp achieves and maintains a high standard for its product and services.

d. Creating an inspiring team environment with an open communication culture.

e. Monitor team members' participation to ensure the training they are being provided is being put into use, and to see if any additional training is needed.

f. Foster a corporate culture that promotes the highest ethical practices and encourages individual responsibility and accountability.

g. Ensure compliance with BlackBeltHelp's policies and practices.

Operations:

a. Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.

b. Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.

c. Oversee overall financial management, planning, systems and controls.

d. Interview, hire and train employees. Participate in appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

e. Interview, hire and train employees. Participate in appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

f. Develop and implement tools to track forecasting, pipeline management, and key account level metrics to support the success of the sales function.

g. Manage P/L for the company and have monthly meetings with the board.

Requirements:

a. Bachelor's Degree Required; Advanced Master's Degree strongly preferred.

b. Proven track record of Operations in a fast-scaling technology company. Knowledge of cloud-based SaaS experience is required.

c. Seniority: 10+ years of leadership experience.

d. Ability to lead the Company through the transition from early stage to mature stage. Desire to work in a dynamic start-up, and be effective resolving ambiguities. Must be able to transition seamlessly from strategic level vision creation to day-to-day tactical operations. Must have sharp focus to end goals.

e. Experience building teams from scratch or scaling organizations is a must.

f. Ability to think creatively and be resourceful.

g. Demonstrated ability to set priorities, be flexible and manage multiple projects simultaneously. h. High intellectual capacity, particularly in an analytical and strategic context.

i. Strong problem solving and creative skills, and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.

j. Ability to effectively present information and respond to questions from clients and customers.

k. Strong PC and business systems knowledge.

l. Excellent interpersonal skill.

Seniority Level:

  • Mid-Senior level

Industry:

  • IT Services and IT Consulting
  • Software Development

Employment Type:

  • Full-time

Job Functions:

  • Management
  • Product Management
  • Business Development.

Skills:

  • Business Process Outsourcing (BPO)
  • English
  • Leadership
  • Tactical Training
  • Analytical Skills
  • Interpersonal Skills
  • Team Building
  • Problem Solving
  • Teamwork
  • Project Management

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