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Information Technology Support Engineer

3 months ago

Jaipur, India Rightpoint India Full time

Brief Description

The Support Senior System Admin is an IT professional who maintains and optimizes cloud computing systems. They are responsible for the entire life cycle of a company's cloud infrastructure and management of Cloud resources/assets, from strategy to implementation. The ideal candidate must be apt to lend technical assistance for cloud resources and infra to 500+ in-person and remote users quickly and gracefully. The candidate should also be generally excited about all thing’s technology, exhibit outside-the-box thinking, and have an approachable attitude and personality.



Description

Company Overview

Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020.

Are you someone who wants to create change in the way business is done? Do you want to work with inspired and like-minded intrapreneurs? Us too We take our work very seriously, but we have fun doing it. And we’re searching for passionate, talented people to join the Rightpoint team.


Our Commitment to You

No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work. That's what makes us Rightpoint


Job Description

The Support Senior System Admin is an IT professional who maintains and optimizes cloud computing systems. They are responsible for the entire life cycle of a company's cloud infrastructure and management of Cloud resources/assets, from strategy to implementation. The ideal candidate must be apt to lend technical assistance for cloud resources and infra to 500+ in-person and remote users quickly and gracefully. The candidate should also be generally excited about all thing’s technology, exhibit outside-the-box thinking, and have an approachable attitude and personality.

Responsibilities

  • Implement, Administer, and Support cloud Infrastructure solutions including Virtual Machines, cloud services, SSL Certificates (Single, Multiple, and Wildcard), and endpoint-based management solution.
  • Implement, Administer, and support Virtual Network Manager and virtual network configurations.
  • Provides prompt professional remote support in a fast-paced environment.
  • Responds quickly to support requests and manages these requests in the Help Desk ticketing system (Jira Service Manager).
  • Collaborate with internal Application Development team to implement consistent development and Production environment leveraging DevOps best practices.
  • Identifies recurring problems, works with the team to identify the root cause, then plans and executes the necessary steps to eliminate the possibility of reoccurrences.
  • Assist in the creation and expansion of internal IT knowledgebase documentation.
  • Required to collaborate with team leads to build and uphold project plans, ensuring the infrastructure team’s objectives are met.
  • Accountable for planning and scheduling work in a way that optimizes productivity and minimizes stress.
  • Required to demonstrate excellent time management skills, ensuring timely completion of tasks without compromising quality.
  • Competent in leading and advising both the team and subordinates.
  • Commitment to focus on the team’s accomplishments.
  • Provide mentoring and training to junior support staff.
  • Provides support coverage during non-business hours if necessary (agreed with manager) to ensure progress toward resolution.


Minimum Requirements

  • 5+ years’ experience working with Cloud technologies (Microsoft) required
  • Prior IT help desk or similar cloud support experience is required
  • Hands-on knowledge of Networking (VPN, firewalls, switching, load balancers, Gateways, DNS, IP, CDN)
  • Hands-on knowledge of network security and compliance is preferred (encryption, security audit)
  • Experience supporting both Windows and Mac software environments
  • Exceptional documentation skills and attention to detail for documentation (design documentation, processes/procedures, environment diagrams, etc.) are desired
  • Experience with Active Directory / Office365 / Azure AD /Entra management required
  • Ability to troubleshoot and resolve issues related to Azure environments is required
  • Experience with virtualization solutions including Microsoft Hyper-V or VMware vSphere/vCenter
  • Desire to learn about other cloud environments (AWS, GCP, OCS)
  • Exceptional verbal and written communication skills are required


Education

  • Bachelor's Degree in Computer Science strongly preferred
  • Technical desired certification (eg A+, Network+, MCSA, GISF) recommended


Additional Skills

  • Experience automating common administration tasks with PowerShell
  • Application packaging and distribution
  • Experience with Microsoft E3/E5 capabilities
  • Experience with Azure DevOps
  • Knowledge of ITIL service management principles


Benefits and Perks at Rightpoint

  • 30 Paid leaves
  • Public Holidays
  • Casual and open office environment
  • Flexible Work Schedule
  • Family medical insurance
  • Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc.
  • Continuous Training, Certifications, and Learning Opportunities

EEO Statement

Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.