Senior Support Engineer

3 weeks ago

Ahmedabad, India THE RRKS Full time

Description :Role Summary :The Senior Support Engineer will provide L2/L3 production support, troubleshoot application issues, and ensure system reliability for enterprise applications.This role requires strong technical analysis, debugging ability, and understanding of cloud-based systems.Key Responsibilities :- Provide advanced technical support for enterprise applications and backend systems.- Troubleshoot application failures, performance issues, and integration problems.- Manage incident queues, service requests, and root-cause analysis.- Work with engineering teams to deliver permanent fixes and enhancements.- Monitor application logs, API calls, error codes, and performance metrics.- Develop scripts and tools for automation, monitoring, and diagnostics.- Perform release validations, deployment checks, and configuration updates.Required Skills :- Strong debugging and analytical skills- Good understanding of .NET, SQL, Windows/Linux systems- Experience in application monitoring tools (Splunk, New Relic, AppDynamics, etc.)- Knowledge of network basics, API testing, and system troubleshootingPreferred Skills :- Experience with cloud environments (AWS/Azure)- Familiarity with CI/CD pipelines- Experience in automation scripting (Python, Shell, PowerShell)Qualifications :- Bachelors degree in IT, Computer Science, or related field- ITIL certification preferred (ref:hirist.tech)

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