Support Manager

2 weeks ago


Mumbai, India DXC Technology Full time

Job Description:

Essential Job Functions: •

 • Good understanding of Banking Functional Requirements Specifications and

Software Requirements Specifications.

• Banking experience in handling of core banking solution and development of solutions.

• Assist in support management tasks, ensuring deliverables are met, and contributing to SLA management

• Analyse and interpret data to inform solution design and client engagement strategies.

• Collaborate with the team to design innovative, effective, and customized solutions that address clients' technology challenges.

• Support building and maintaining client relationships, understanding their requirements, and contributing to solution delivery.

• Conduct in-depth analysis, translate data into insights, and contribute to solution recommendations. Data fetching from internal system, staging and concatenating

• Work closely with cross-functional teams to ensure seamless systems uptime and resolve issue in a timely manner.

• Carry out the advance level of troubleshooting on Linux OS and application

• Responsible for the uptime of the various client projects being managed / monitored.

• Ensure that tickets raised per shift are closed as per SLA & if not escalate per escalation

Basic Qualifications:

Bachelor's degree in engineering or Btech in a relevant field or equivalent combination of education and experience

• Typically, 8+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role in consulting

Proven experience:

Proficiency in consulting with some demonstrated skills

• Proficiencies: Basic understanding of Banking systems methodologies and industry trends

• A continuous learner that stays abreast with industry knowledge and technology Other

Qualifications: • Advanced degree in a relevant field is a plus (e.g., MBA) • Relevant certifications related to the field are a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.



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