Eroute - Head - Client Success & Partnership/After Sales Service

14 hours ago

Noida, India Eroute Technologies Full time

Build and maintain strong, long-term relationships with a portfolio of key B2B clients.- Serve as the primary point of contact for clients, ensuring smooth and effective communication with internal teams.- Understand client objectives and ensure their needs are met proactively and efficiently.- Provide regular reports, insights, and performance reviews to clients and internal stakeholders.- Resolve client issues or escalations promptly and maintain high levels of client satisfaction.- Drive customer engagement through regular check-ins, feedback sessions, and solution-based interactions.- Identify cross-selling and up-selling opportunities to expand OmniCards presence within existing accounts.- Monitor customer engagement metrics, addressing gaps or declines through timely intervention.- Maintain a deep understanding of OmniCards products and solutions to align offerings with client needs.- Oversee client onboarding and ensure a seamless transition from sales to account management.- Collect and analyze client feedback to enhance product offerings and improve the customer experience.- Manage contract renewals, ensuring timely follow-ups and maximizing client retention.- Lead and mentor a team of Key Account Managers, driving performance and continuous Master's or Bachelor's in any related field.- Bachelor's in Tech is must.- 5+ years of experience in Key Account Management, Client Success, or B2B Relationship Management.- Proven experience handling enterprise or mid-market clients in the Fintech / Payments / SaaS / B2B solutions domain (preferred).- Strong understanding of account growth strategies, customer retention, and stakeholder management.- Excellent communication, negotiation, and presentation skills.- Analytical mindset with the ability to interpret data and derive actionable insights.- Strong team management and leadership capabilities.- Proactive, customer-oriented, and skilled at managing multiple priorities in a fast-paced environment. (ref:iimjobs.com)

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