Eroute - Head - Client Success & Partnership/After Sales Service
3 weeks ago
Build and maintain strong, long-term relationships with a portfolio of key B2B clients.- Serve as the primary point of contact for clients, ensuring smooth and effective communication with internal teams.- Understand client objectives and ensure their needs are met proactively and efficiently.- Provide regular reports, insights, and performance reviews to clients and internal stakeholders.- Resolve client issues or escalations promptly and maintain high levels of client satisfaction.- Drive customer engagement through regular check-ins, feedback sessions, and solution-based interactions.- Identify cross-selling and up-selling opportunities to expand OmniCards presence within existing accounts.- Monitor customer engagement metrics, addressing gaps or declines through timely intervention.- Maintain a deep understanding of OmniCards products and solutions to align offerings with client needs.- Oversee client onboarding and ensure a seamless transition from sales to account management.- Collect and analyze client feedback to enhance product offerings and improve the customer experience.- Manage contract renewals, ensuring timely follow-ups and maximizing client retention.- Lead and mentor a team of Key Account Managers, driving performance and continuous Master's or Bachelor's in any related field.- Bachelor's in Tech is must.- 5+ years of experience in Key Account Management, Client Success, or B2B Relationship Management.- Proven experience handling enterprise or mid-market clients in the Fintech / Payments / SaaS / B2B solutions domain (preferred).- Strong understanding of account growth strategies, customer retention, and stakeholder management.- Excellent communication, negotiation, and presentation skills.- Analytical mindset with the ability to interpret data and derive actionable insights.- Strong team management and leadership capabilities.- Proactive, customer-oriented, and skilled at managing multiple priorities in a fast-paced environment. (ref:iimjobs.com)
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Eroute - Senior Key Account Manager
4 weeks ago
Noida, India Eroute Technologies Full timeJob Description:1. Build and maintain strong relationships with a portfolio of B2B clients.2. Understand client needs and ensure those needs are met effectively.3. Provide regular reports and insights on account performance and client satisfaction.4. Act as the primary point of contact between clients and internal teams to ensure seamless communication.5....
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Head of Partnerships
2 weeks ago
Noida, India Swaroop Finance Full timeLocation: Noida Sector 63About the jobSwaroop Finance is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone no paperwork, no long waits.About the RoleWe are seeking an experienced Head of Partnerships to lead and execute our...
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Head of Partnerships
2 weeks ago
Noida, India Swaroop Finance Full timeLocation: Noida Sector 63 About the job Swaroop Finance is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone no paperwork, no long waits. About the Role We are seeking an experienced Head of Partnerships to lead and execute...
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Head of Partnerships
2 weeks ago
Noida, India Swaroop Finance Full timeLocation: Noida Sector 63 About the job Swaroop Finance is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone no paperwork, no long waits. About the Role We are seeking an experienced Head of Partnerships to lead and...
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Head of Partnerships
2 weeks ago
Noida, India Swaroop Finance Full timeLocation: Noida Sector 63About the jobSwaroop Finance is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone no paperwork, no long waits.About the RoleWe are seeking an experienced Head of Partnerships to lead and execute our...
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Head of Partnerships
2 weeks ago
Noida, India Swaroop Finance Full timeLocation: Noida Sector 63About the job Swaroop Finance is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone no paperwork, no long waits. About the Role We are seeking an experienced Head of Partnerships to lead and...
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Head of Partnerships
2 weeks ago
Noida, India Swaroop Finance Full timeLocation: Noida Sector 63About the job Swaroop Finance is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone no paperwork, no long waits. About the Role We are seeking an experienced Head of Partnerships to lead and...
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Head of Partnerships
2 weeks ago
Noida, India Swaroop Finance Full timeLocation: Noida Sector 63About the job Swaroop Finance is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone no paperwork, no long waits. About the Role We are seeking an experienced Head of Partnerships to lead and...
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Head of Partnerships
2 weeks ago
Noida, India Swaroop Finance Full timeLocation: Noida Sector 63 About the job Swaroop Finance is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone no paperwork, no long waits. About the Role We are seeking an experienced Head of Partnerships to lead and execute...
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Eroute Technologies
2 weeks ago
Noida, India Eroute Technologies Full timeKey Responsibilities : - Analyse requirements, user stories, and technical documentation to design effective test strategies.- Create and maintain detailed test plans, test cases, and test data for Mobile (Android/iOS), Web, and Backend APIs.- Perform manual testing across web, mobile apps, and REST APIs to ensure full coverage and accuracy.- Develop,...
