Customer Relationship Manager

1 week ago


Gurugram, India INFRAMANTRA INDIA PRIVATE LIMITED Full time

JD for the position:

Job Title: Customer Relationship Manager

Experience Required: 68 years in a similar role

Key Responsibilities:

Client Onboarding: Conduct welcome calls explain booking details payment plans and identify potential cancellations or payment delays.

Client Management: Act as the main contact for assigned clients ensuring their expectations are met including sending payment reminders.

Customer Satisfaction: Regularly check in with clients conduct surveys and gather feedback. Address issues promptly to maintain satisfaction.

Invoice Planning/Forecasting: Understand invoicing timelines based on client payment plans and ensure accurate forecasting.

Skills:

Strong communication and interpersonal skills.

Experience in managing client relationships and resolving conflicts.

Proficiency in managing payment plans and invoicing systems.

Ability to handle multiple clients and prioritize tasks effectively.



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