Customer Relationship Manager
4 weeks ago
JD for the position:
Job Title: Customer Relationship Manager
Experience Required: 68 years in a similar role
Key Responsibilities:
Client Onboarding: Conduct welcome calls explain booking details payment plans and identify potential cancellations or payment delays.
Client Management: Act as the main contact for assigned clients ensuring their expectations are met including sending payment reminders.
Customer Satisfaction: Regularly check in with clients conduct surveys and gather feedback. Address issues promptly to maintain satisfaction.
Invoice Planning/Forecasting: Understand invoicing timelines based on client payment plans and ensure accurate forecasting.
Skills:
Strong communication and interpersonal skills.
Experience in managing client relationships and resolving conflicts.
Proficiency in managing payment plans and invoicing systems.
Ability to handle multiple clients and prioritize tasks effectively.
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