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Customer Relationship Manager

2 months ago

Gurugram, India INFRAMANTRA INDIA PRIVATE LIMITED Full time

JD for the position:

Job Title: Customer RelationshipManager

Experience Required: 68 years in asimilar role

KeyResponsibilities:

Client Onboarding: Conduct welcome calls explain bookingdetails payment plans and identify potential cancellations orpayment delays.

Client Management: Act as themain contact for assigned clients ensuring their expectations aremet including sending payment reminders.

Customer Satisfaction: Regularly check in with clients conductsurveys and gather feedback. Address issues promptly to maintainsatisfaction.

Invoice Planning/Forecasting:Understand invoicing timelines based on client payment plans andensure accurate forecasting.

Skills:

Strong communication and interpersonal skills.

Experience in managing client relationships and resolvingconflicts.

Proficiency in managing paymentplans and invoicing systems.

Ability to handlemultiple clients and prioritize taskseffectively.