Manager - Sales, B2C

4 days ago

New Delhi, India mommy Shots by amrita Full time

Location:Bangalore Reporting To:Founder/Director About Mommy Shots by AmritaMommy Shots by Amrita (MSBA) is a premium maternity, newborn, and child photography brand that crafts timeless memories for families. As the business expands its B2C vertical, we are looking for a strong Sales & Collections Head to drive revenue, own the entire client acquisition funnel, and ensure seamless customer conversions backed by strong data discipline.Role OverviewThe Head of B2C Sales & Collections will be responsible for driving all direct-to-consumer sales channels at MSBA – inbound, outbound, referrals, and collaborations. This role demands both strategic ownership (pipeline growth, partnerships, reporting frameworks) and hands-on execution (lead follow-ups, negotiations, collections). You’ll be the anchor of our B2C revenue engine, ensuring high conversion rates, healthy cash flows, and consistent customer experience.Key ResponsibilitiesSales Strategy & Execution Own the end-to-end B2C sales funnel – from lead capture to closure, across Instagram, website, referrals, and walk-ins.Develop and execute structured outbound calling and follow-up processes to maximize conversions.Build and manage collaborations, partnerships, and influencer tie-ups that expand the lead pipeline.Create, track, and optimize conversion metrics (inquiries → consultations → bookings → repeat clients).Lead Management & Reporting Implement disciplined tracking of leads across all touchpoints, ensuring no inquiry is lost.Maintain structured reports on Excel/CRM: daily sales dashboard, weekly funnel reviews, and monthly revenue forecasts.Present actionable insights to the Founder on conversion ratios, revenue trends, and bottlenecks.Negotiation & Collections Drive effective client negotiations and persuasion to close deals at premium pricing while protecting margins.Own the collections process – from advance payments to final settlements – with tact and firmness.Proactively address discrepancies or delays in client payments, maintaining professionalism and client goodwill.Collaboration & Multitasking Work closely with Operations and Photography teams to ensure smooth handovers from sales to delivery.Manage multiple priorities daily without being overwhelmed – balancing inbound calls, outbound follow-ups, reporting, and collections.Introduce process improvements to make the sales day structured and efficient.Candidate ProfileExperience & Skills 5–8 years of experience in B2C sales, preferably in premium consumer services (hospitality, wellness, events, photography, lifestyle, luxury brands).Proven track record of exceeding sales targets and managing collections.Strong proficiency in Excel and data-driven reporting; familiarity with CRMs is a plus.Exceptional communication, persuasion, and negotiation skills.Adept at multitasking in a high-volume, fast-paced environment.Mindset & Attributes Entrepreneurial and hands-on – thrives in a growing, boutique brand environment.Structured, organized, and disciplined in follow-ups and reporting.Customer-centric, balancing empathy with firmness in negotiations and collections.Collaborative team player, yet able to work independently and own outcomes.What We OfferOpportunity to shape and scale the B2C sales engine of a growing premium photography brand.Exposure to both strategic and operational aspects of consumer sales.Creative, entrepreneurial, and people-focused work environment.Competitive salary + performance-based incentives.

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