IT Operations Support Specialist-Salesforce

3 weeks ago

Bengaluru, India Cummins India Full time

At Cummins, you will work with innovative thinkers and leading technology in a diverse and inclusive environment to make meaningful contributions to our business, customers, communities and the world.


You will have the flexibility, resources and support you need for career growth and pursuit of the optimal Work-life flexibility to meet your individual needs and aspirations.


Our culture believes in POWERING YOUR POTENTIAL.


We provide global opportunities to develop your career, make your community a better place, and work with today’s most innovative thinkers to solve the world’s toughest problems.


We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.


We are looking for a talented IT Operations Support Specialist, to join our team in Bangalore.


In this role, you will make an impact in the following ways:


  • Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.
  • Performs routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems.
  • Facilitates new employee technology setup, including computer setup and delivery and system access.
  • Resolves issues and performs authorized changes and upgrades to existing systems.
  • Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy.
  • Performs root-cause analysis to identify issues.


Experience :

  • System Change Management - Controls the life cycle of all system changes using the required processes and tools enabling beneficial changes to be made with minimum disruption to IT services.
  • Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.
  • IT Operational Support - Executes ongoing activities and procedures required to manage and maintain IT services to deliver agreed service levels.
  • Service Asset and Configuration Management - Manages service assets and configuration items by maintaining accurate configuration records to support other service management processes with documented and verifiable information.
  • Request Fulfillment - Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction.
  • Access Management - Manages access to services using the required processes and tools granting appropriate rights and denying unauthorized users access to comply with policy.
  • Service Level Management - Ensures the quality of the services delivered meet agreed levels using the required processes and tools in order to maintain customer satisfaction.
  • Troubleshooting- Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.
  • Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
  • Optimize work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Value differences - Recognizing the value that different perspectives and cultures bring to an organization.
  • Tech savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.


To be successful in this role you will need the following:


  • Knowledge in Salesforce Admin capabilities and work with Salesforce support team in resolving any cases raised with them
  • Knowledge in Apttus/Conga Contract Lifecycle management (CLM) software to complete configuration and setups.
  • Should be able work with Conga support team for any support tickets raised with them.
  • Should be knowledgeable in using Github and Jenkins toolset to create branches and deploy code to various salesforce org/instances.

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