Senior Operations Analyst

Found in: Talent IN C2 - 2 weeks ago

Bengaluru, India Autodesk Full time

Position Overview

Engineering/Support role (in EBSO) will help keep the Applications behind Salesforce CRM to date by designing, configuring, and troubleshooting user and system issues, and create/maintain data dashboards needs.

We are seeking a experienced Salesforce Admin with experience in Sales and Service Cloud, CRMA, and SFDC integrations. You will also have basic AWS functionality knowledge. As a member of the Operations Support team, you will be the first contact for Salesforce-related inquiries, issues, and user support requests, ensuring a smooth operations for our sales and service teams. You will report to manager and its a hybrid work model.

We hope you bring these qualities and soft skills with you:

Passion for Learning and continuous improvement

Adaptable who can quickly grasp new concepts

Strong Communication Skills

Problem-Solving Aptitude

Team Player

Responsibilities

Salesforce Support: Serve as the primary contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal change to business operations

Service Cloud Support: You will provide support for Service Cloud features, including case management, knowledge base, email-to-case, and live chat. Help troubleshoot and resolve customer service-related issues, ensuring efficient resolution and customer satisfaction

CRM Analytics Support: Help create reports, dashboards, and custom analytics to support sales and service performance analysis. Help validate data, troubleshoot data-related issues, and support data integrity initiatives.

SFDC Integrations Support: you will collaborate with the integration team to troubleshoot and resolve issues related to Salesforce integrations with other systems, such as ERP, marketing automation, and customer support tools. Assist with us data synchronization and troubleshooting data flow issues

Apex Code Support: Read Apex code to help troubleshoot and resolve issues related to customizations and enhancements. Collaborate with developers to analyze code and provide recommendations for improvements or bug fixes.

Basic AWS Functionality: Have a foundational understanding of AWS cloud services and how they can integrate with Salesforce. Assist with basic AWS functionality tasks, such as data backup and restore, data migration, and integration with AWS services.


Minimum Qualifications

Bachelor/master’s degree in computer science or related discipline

5 to 8 years of Salesforce Administration experience with prior experience Customer Support / Enterprise Product and Support

Salesforce Administrator / Advanced Administrator / Platform app Certifications along to date with Salesforce releases, features, security patches, and best practices

Exposure working and Understanding of Salesforce out of the box functionalities like Objects, Roles, Fields, Customizations, Approval processes, Validation rules, Data loader, Workflow rules, Process Builder, Flows, Sandbox Lifecycle, Deployments, change sets, Managed Packages, territory management, Quotes, Person accounts, data management, data loader, communities with an understanding of the constraints of the SFDC platform

Knowledge of building/troubleshooting reports and dashboards

Always place the customers first and escalate customer issues

Basic understanding of AWS (Amazon Web Services) functionality and its

Salesforce Admin certification

#LI-AK1

Learn More

About Autodesk
Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:

Are you an existing contractor or consultant with Autodesk?

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