Customer Service

4 weeks ago


Bengaluru, Karnataka, India NatWest Group Full time

Join us as a Customer Service & Operations Analyst

In this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needsYou'll be liaising with customers and businesses to accurately collect information in order to solve their queriesThis is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bankWe're offering this role at senior analyst levelWhat you'll do

As our Customer Service & Operations Analyst, you'll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. You'll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.

Your day-to-day activities will include:

Authorising and investigating all transactions to defined KPIsProviding specialist support by monitoring and sharing MICollecting and analysing the required information from the customers and businessesReviewing processes which could be enhanced to improve the customer experienceThe skills you'll need In order to excel in this role, you'll have strong customer service abilities along with customer and industry knowledge. You'll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines. You'll also demonstrate: An awareness of changes in trends, policies and regulationsAn understanding of our industry and its customersA thorough understanding of products, processes and banking systems

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