customer service associate iii

2 weeks ago


Bengaluru, Karnataka, India TE Connectivity Full time

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Responsibility:

Satisfaction Management

Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional

surveys. Metric - NPS/Transactional Survey

Customer Relationship & Satisfaction

• Central point of contact for Customer on all daily inquiries and provides timely follow up and

resolution of issues and inquiries

• Proactive communication to Customer and liaise with parties to come up with solutions for open

and upcoming matters. Customer visits might be required

• Seek regular informal and formal feedback via transactional surveys or via phone and e-mail

during daily communications

Manage Service Delivery Process / Execution

• Manage escalations for your customers.

• Review quote and order requirements, create scheduling agreements, clear blocks, workflows

daily, monitor critical shipments

• Follow up on quotes and quality issues

Manage Interfaces & Build Service Culture

• Act as voice of the Customer for internal support departments

• Participate in development training and process improvement projects to expand and challenge

learning new ideas and processes

• Take ownership for actions and follow through on tasks until resolved

Desired candidate Profile:

Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor's degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in English

Competencies
Values: Integrity, Accountability, Teamwork, Innovation

EOE, Including Disability/Vets



  • Bengaluru, Karnataka, India TE Connectivity Ltd Full time

    Apply for CUSTOMER SERVICE ASSOCIATE III, Career Progress Consultants in Bengaluru/ Bangalore for 0 - 9 Year of Experience on


  • Bengaluru, Karnataka, India timesjobs Full time

    # ## Customer Service Associate IIIAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.### Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and...


  • Bengaluru, Karnataka, India timesjobs Full time

    ### CUSTOMER SERVICE ASSOCIATE IIIAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.#### Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales, and/or service representatives to handle a variety of pre-sales or...


  • Bengaluru, Karnataka, India timesjobs Full time

    ### JOB DESCRIPTIONCustomer Service Associate IIIAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.#### Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of...


  • Bengaluru, Karnataka, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions. They take and...


  • Bengaluru, Karnataka, India Danaher Full time

    #LI-VK1Be part of something altogether life-changingWorking at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able...

  • Sales Associate

    1 day ago


    Bengaluru, Karnataka, India Amazon Full time

    Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce with a strong work ethic? If yes, this opportunity will appeal to you. We are looking for an eager learner, and team player as a Sales Associate for GlowRoad (a unit of Amazon).About...


  • Bengaluru, Karnataka, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do...


  • Bengaluru, Karnataka, India Arrow Electronics Full time

    Position:Applications Engineer IIIJob Description:What You'll Be Doing:Work in both production support and new enhancement requests simultaneouslyExperience in Global Agile Teams is a plusOpen to Night ShiftHands-on development experience with Oracle EBS technologiesSkills in Oracle SQL, PLSQL, Unix scripting, and moreExperience with Oracle Data Integrator...

  • Civil Lead III

    1 day ago


    Bengaluru, Karnataka, India NES Fircroft Full time

    We have an opportunity with one of our reputed client in India for the position of "Civil Lead III"Position: Civil Lead IIILocation: Bangalore, IndiaExperience: 10+ YearsDuration: 1 year projectJob scope: Provide civil/structural engineering expertise to a variety of projects and operating/manufacturing sites worldwide. Sustain Client culture of safety and...


  • Bengaluru, Karnataka, India CONDUENT Full time

    About Conduent: Through our dedicated associates, Conduent delivers essential services and solutions for top companies and governments, bringing outstanding results for our clients and the millions who rely on them. This is your chance to thrive, make an impact, and be part of a culture that celebrates individuality every day. Job Description:Job Track...


  • Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

    Job DescriptionJob Title – Engineer III, SoftwareJob Location – BangaloreCompany Information: Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life...


  • Bengaluru, Karnataka, India ABB Full time

    Field Service Engineer / Associate Field Service EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...


  • Bengaluru, Karnataka, India timesjobs Full time

    Minimum qualification : Candidate should have completed 12th / 2nd PUC or 3 years of diploma from a recognized university.BE /Btech and Graduates from any stream are eligible to apply.Freshers & candidates with prior relevant (BPO) and non-relevant (other domain) experience are eligible to apply.Good English Communication skills.Salary Range : PM (Based on...


  • Bengaluru, Karnataka, India Arrow Electronics Full time

    Position:Customer Support AssociateJob Description:What You will Be DoingResponsible for system-related work which would consist of, Sales order entries, maintenance, shipment release & inventory management. Be In close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and LogisticsResponsible for overall Customer...

  • Customer Service

    1 month ago


    Bengaluru, Karnataka, India NatWest Group Full time

    Join us as a Customer Service & Operations Delivery ManagerTake on a new role, where you'll be overseeing key projects and working closely with others to deliver strategic platform deploymentsYou'll help to translate business requirements into functional designs, and you'll write business requirements or business cases to create appropriate documentationThis...


  • Bengaluru, Karnataka, India Idfc First Bank Full time

    Job Requirements Customer Service Executive - Loan Center Job at IDFC FIRST Bank - Karnataka, IndiaJob Title: Customer Service Executive - Loan CenterCompany Name: IDFC FIRST BankLocation: Karnataka, IndiaSalary: Competitive CompensationQualification: Graduate in Any Field, Post GraduateCategory: Branch Operations & Branch Customer ServiceExperience:...


  • Bengaluru, Karnataka, India timesjobs Full time

    Experience: 0-2 years in a US-based Call CenterShift: US / UKJob Location: Bangalore, IndiaEducation: Undergraduate or Graduate degreeRoles and Responsibilities Handling Customer Inquiries: Answering incoming customer calls, emails, or chats professionally and promptly to provide information or resolve issues.Issue Resolution:Identifying and resolving...


  • Bengaluru, Karnataka, India MiStay Full time

    About the job:Key responsibilities:1. Work on customer/escalations management: addressing the queries and resolving any grievances of customers or partner hotels over calls & emails and providing the required support2. Work on booking management: coordinating with the hotels to ensure every booking is well recorded to ensure a smooth experience for the...


  • Bengaluru, Karnataka, India DXC Technology Full time

    Job Description:Essential Job Functions:Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.Researching, diagnosing, troubleshooting, and identifying solutions to resolve...