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Customer Service Executive

4 months ago

Bengaluru, Karnataka, India Idfc First Bank Full time
Job Requirements

Customer Service Executive - Loan Center Job at IDFC FIRST Bank - Karnataka, India

Job Title: Customer Service Executive - Loan Center

Company Name: IDFC FIRST Bank

Location: Karnataka, India

Salary: Competitive Compensation

Qualification: Graduate in Any Field, Post Graduate

Category: Branch Operations & Branch Customer Service

Experience: Fresher/Entry Level (0-2 years)

Function: Customer Experience

Job Description:

Are you looking to launch your career in banking while making a meaningful impact? Join IDFC FIRST Bank as a Customer Service Executive - Loan Center in Karnataka, India, and become a pivotal part of our Retail Banking team. As a Customer Service Executive, you will play a key role in enhancing service quality, driving customer centricity, and representing our brand as a customer service ambassador. If you're passionate about delivering exceptional customer experiences and shaping the future of banking, we invite you to explore this exciting opportunity.

Roles & Responsibilities:

Are you ready to make a difference? As a Customer Service Executive - Loan Center, your responsibilities will include:

  • Providing top-notch customer service to address customer and stakeholder queries, acting as a brand ambassador.
  • Enhancing customer service experience and promoting customer centricity within the organization.
  • Taking ownership of customer issues, ensuring prompt problem resolution, and maintaining a high level of service quality.
  • Developing service procedures, policies, and standards to improve service delivery.
  • Analyzing Management Information System (MIS) data to enhance productivity and document customer interactions.
  • Mentoring and developing customer service resources, fostering an environment of excellence.
  • Adhering to budgetary guidelines, maintaining workflow priorities, and achieving qualitative and quantitative targets.
  • Monitoring social media platforms and participating in discussions to uphold the brand image and engage with communities.
  • Exploring business opportunities and driving efficient complaint resolution processes.
  • Collaborating with various stakeholders to ensure swift and effective resolution of customer complaints.
  • Enhancing the brand's reputation in complaints and grievance handling.

Educational Qualifications:

To excel in this role, you should possess:

A Graduate degree in any discipline.

A Post Graduate degree is preferred.

Experience:

Join our team if you have:

0-3 years of experience in Customer Service.

FAQs:

Q1: What are the educational requirements for this role?

A1: We require candidates to have a Graduate degree in any discipline. A Post Graduate degree is preferred.

Q2: Is experience necessary for the Customer Service Executive position?

A2: While experience is beneficial, this role is open to both fresher candidates and those with up to 2 years of experience.

Q3: How will my performance be measured?

A3: Your performance will be assessed based on your ability to enhance service quality, engage with customers, and contribute to organic growth.

Q4: What growth opportunities does IDFC FIRST Bank offer?

A4: IDFC FIRST Bank values employee development and offers various avenues for career advancement within our organization.

Q5: What sets IDFC FIRST Bank apart as an employer?

A5: IDFC FIRST Bank is renowned for its commitment to delivering exceptional customer experiences, fostering a collaborative work environment, and providing employees with opportunities to shape the future of banking.

Join us at IDFC FIRST Bank and embark on a rewarding journey of customer-centric banking. Apply now to kickstart your career