Ticketing Operations Lead

2 days ago


Moradabad, India Zomato Full time

The Ticketing Operations Lead is integral to our events' success, managing all aspects of ticketing from strategy and planning to execution and post-event analysis. This person will collaborate with internal teams and external partners to optimize ticket sales, improve customer experience, and drive ticketing revenue. This is a key leadership role, requiring technical and operational expertise in ticketing systems and event management, and the ability to navigate complex event logistics.

  • Develop ticketing sales strategies tailored to each event, aligning with marketing and revenue objective
  • Forecast ticketing demand based on historical data, event type, market conditions, and competitor analysis
  • Oversee all aspects of ticket sales operations, including event creation, seat mapping, and inventory management
  • Implement solutions for on-the-spot operational challenges during the event to ensure smooth ticketing experiences
  • Implement and manage ticketing technology such as RFID, digital ticketing, and mobile payments to enhance event access and security
  • Oversee the customer journey from ticket selection to event day, aiming to create a frictionless and enjoyable experience
  • Prepare and present event sales reports with key performance indicators, customer insights, and recommendations for future events
  • Implement strategies to prevent ticket fraud, leveraging technology for secure access and monitoring unauthorized reselling



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