Hiring for Client Services Executive

2 weeks ago

Chandigarh, India Cogniter Technologies Full time

Skills

Job Title: Client Relationship & IT Support Specialist
Location: Chandigarh, India
Job Type: Full-Time

Position Overview
Cogniter Technologies is seeking a Client Relationship & IT Support Specialist to bridge technology and client experience. In this hybrid role, you will be the primary point of contact for clients—delivering exceptional IT support while fostering long-term relationships. The ideal candidate is proactive, customer-focused, and skilled at resolving technical challenges while ensuring client success.

Key Responsibilities

Client Relationship Management

Build and maintain strong client relationships to ensure trust and satisfaction

Understand client business needs and recommend tailored IT solutions

Proactively identify and address IT-related risks, including security gaps and outdated systems

IT Support & Troubleshooting

Act as the first point of contact for client IT support requests

Provide timely resolutions via phone, email, or remote access to minimize downtime

Collaborate with internal IT teams and vendors on escalated issues

Account & Service Management

Manage client IT portfolios, including software renewals, hardware upgrades, and cloud services

Track system performance and recommend improvements such as upgrades or cloud migration

Maintain accurate service tickets and client interaction records in CRM tools

IT Product Knowledge & Strategy

Stay updated on IT, cloud, and cybersecurity solutions offered by the company

Provide strategic recommendations aligned with client needs and new technologies

Advise clients on cybersecurity, automation, and infrastructure optimization

Cross-Functional Collaboration

Partner with sales, marketing, and technical teams to align IT solutions with client goals

Share client insights to support continuous improvement of products and services

Required Skills & Qualifications

1–3 years of experience in IT support, client success, or a customer-facing technical role

Strong knowledge of IT infrastructure, cloud technologies, cybersecurity, and enterprise software

Excellent written and verbal communication skills

Proficiency in troubleshooting IT issues and managing multiple client accounts

Experience with CRM and service management tools

Strong organizational, multitasking, and problem-solving abilities

Why Join Us?

Be part of a client-focused, innovation-driven team redefining IT support

Work on impactful projects that deliver measurable business results

Collaborate with skilled professionals in a growth-oriented culture

Clear career path toward client success or account management leadership roles

How to Apply
Send your resume to with the subject line:
Application for Client Relationship & IT Support Specialist – (Your Name)


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