Application Support Engineer

4 weeks ago

Bengaluru, India Anveta Full time

Roles and Responsibilities : We are looking for an experienced Application Support Engineer with strong knowledge of Progress OpenEdge (ABL/4GL). The role involves providing production support, issue resolution, monitoring, and minor enhancements for business-critical applications. The candidate should be proactive in handling incidents, ensuring application stability, and working closely with users and development teams.Shift Timings - 8 pm to 4 am ISTKey Responsibilities :- Provide L2/L3 support for applications built on Progress OpenEdge.- Monitor application performance and ensure system availability.- Analyze and resolve incidents, service requests, and problem tickets within SLAs.- Perform root cause analysis.- Handle batch processes, jobs, and scheduled tasks.- Coordinate with development teams for bug fixes, enhancements, and release deployments.- Support application upgrades, patches, and migration activities.- Maintain accurate documentation of issues, resolutions, and standard operating procedures.Required Skills & Experience :- Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment.- Good understanding of Progress Database concepts and performance troubleshooting.- Experience in incident management, problem management, and change management.- Familiarity with UNIX/Linux commands and scripting.- Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.).- Strong troubleshooting, analytical, and communication skills.Good to Have :- Knowledge of integration with APIs/web services.- Experience in working with global support models- Basic knowledge of SDLC / Agile methodologies (ref:hirist.tech)

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