Application Support Engineer

Application Support Engineer (Senior) with skills Application Support Engineer, Application Support Engineer for location Noida, India Posted on: December 03, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES ob Description: About the Role We are looking for an Integrations Engineer who will be responsible for driving and integrating customers with our platform and products. Externally, you’ll be interfacing with enterprise eCommerce merchants who are looking to reduce online fraud rates, increase their bottom line and want to start using our platform as soon as possible. Internally, you will serve as the technical expert and point of contact throughout the E2E integration process. The goal of an Integrations Engineer is to make a complex process as easy and effortless as possible for each new client. You’ll wear many hats: relaying client feedback and providing technical influence on product roadmap/development, technical ownership of various plug-ins/extensions, and collaborating with developers to drive commercial issues to resolution. What You’ll Be Doing Have a deep understanding of our system and our product capabilities Provide end-to-end support for new clients during their on-boarding process from a technical and operational integration perspective Partner with Sales and Account Management efforts (presales and post sales) as one of our strongest subject matter experts Build, monitor and execute a joint integration project plan across multiple clients and integrations Own and improve public facing SDKs, APIs, and technical integration guides Qualifications 6+ years experience as an Integrations Engineer / Solution Engineer / Advanced Technical Manager - collaborating with multiple technical teams of an organization such as DEVOPS or Product, ideally in B2B SaaS An incredibly strong “can do”, and continuous learning attitude. We are growing fast and tackling unique problems that require quick thinking and adaptability. Experience working with databases and querying languages (e.g. SQL) Excel in critical thinking and technical troubleshooting of multi layered, complex problem statements while maintaining excellent internal and external stakeholder relationships Proven technical background with API integrations; should be comfortable reading logs and source code Substantial experience in a client facing technical role, including face to face meetings and pre-sales activities with enterprise merchants Experience in planning, leading and executing technical projects with Enterprise clients Collaborative and inclusive team player with superb written and verbal communication skills EXPERIENCE 6-8 Years SKILLS Primary Skill: Application Support Engineer Sub Skill(s): Application Support Engineer Additional Skill(s): Application Support Engineer ABOUT THE COMPANY Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP). Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.