ITIL Analyst
5 days ago
ITIL AnalystLocation: HyderabadExperience: 1-3 yearsImmediate joiners PreferredReq/Incident/Problem/change/configuration/Knowledge management]Kindly share resume to nsenthil.kumar@genpact.com with Sub of "ITIL" along with notice period. ResponsibilitiesService Request ManagementProvider will partner with Customer to improve auto-routing of service requests to the correct resolver groups and minimize number of hops. Change ManagementProvider will provide assistance as required for major changes being implemented which have a direct impact on end user productivity. Release ManagementProvider will provide assistance as required and partner with other Customer resolver groups to help minimize end user impact on all planned releases.Proactively engage with Customer resolver groups and project teams to forecast impact, build knowledge articles and adjust staffing levels as required for all planned releases and roll outs.Configuration ManagementProvider will provide inputs to Customer to help improve the overall usage and accuracy of configuration items. Knowledge Management:Provider will contribute, organize, facilitate and maintain the knowledge base.Provider will align a knowledge manager to work directly with Customer stakeholders to enhance the content and quality of the knowledge base.Provider will create self-service knowledge articles based on frequently reported incidents to make end users self-sufficient and enable them to resolve frequent issues without reaching out to the Service Desk.Qualifications we seek in youMinimum QualificationsBachelor’s degree in Computer Science, Information Technology, or equivalent experience.Minimum 3 years of experience.Preferred Qualifications/ Skills[Service Req/Incident/Problem/change/configuration/Knowledge management]
-
ITIL Analyst
2 weeks ago
Hyderabad, India Genpact Full timeITIL Analyst Location: Hyderabad Experience: 1-3 years Immediate joiners Preferred Req/Incident/Problem/change/configuration/Knowledge management] Kindly share resume to nsenthil.kumar@genpact.com with Sub of "ITIL" along with notice period. Responsibilities Service Request Management - Provider will partner with Customer to improve auto-routing of service...
-
ITIL Analyst
2 weeks ago
Hyderabad, India Genpact Full timeITIL Analyst Location: Hyderabad Experience: 1-3 years Immediate joiners Preferred Req/Incident/Problem/change/configuration/Knowledge management) Kindly share resume to with Sub of "ITIL" along with notice period. Responsibilities Service Request Management Provider will partner with Customer to improve auto-routing of service requests to the correct...
-
ITIL Analyst
1 week ago
hyderabad district, India Genpact Full timeITIL Analyst Location: Hyderabad Experience: 1-3 years Immediate joiners Preferred Req/Incident/Problem/change/configuration/Knowledge management] Kindly share resume to nsenthil.kumar@genpact.com with Sub of "ITIL" along with notice period. Responsibilities Service Request Management Provider will partner with Customer to improve auto-routing of service...
-
ITIL Analyst
2 weeks ago
Hyderabad, India Genpact Full timeITIL AnalystLocation: HyderabadExperience: 1-3 yearsImmediate joiners PreferredReq/Incident/Problem/change/configuration/Knowledge management)Kindly share resume to with Sub of "ITIL" along with notice period.ResponsibilitiesService Request ManagementProvider will partner with Customer to improve auto-routing of service requests to the correct resolver...
-
ITIL Analyst
1 week ago
Hyderabad, India Genpact Full timeITIL AnalystLocation: HyderabadExperience: 1-3 yearsImmediate joiners PreferredReq/Incident/Problem/change/configuration/Knowledge management]Kindly share resume to nsenthil.kumar@genpact.com with Sub of "ITIL" along with notice period. ResponsibilitiesService Request ManagementProvider will partner with Customer to improve auto-routing of service requests...
-
ITIL Analyst
1 week ago
Hyderabad, India Genpact Full timeITIL AnalystLocation: HyderabadExperience: 1-3 yearsImmediate joiners PreferredReq/Incident/Problem/change/configuration/Knowledge management)Kindly share resume to with Sub of "ITIL" along with notice period.ResponsibilitiesService Request Management- Provider will partner with Customer to improve auto-routing of service requests to the correct resolver...
-
ITIL Analyst
5 days ago
Hyderabad, India Genpact Full timeITIL AnalystLocation: HyderabadExperience: 1-3 yearsImmediate joiners PreferredReq/Incident/Problem/change/configuration/Knowledge management)Kindly share resume to with Sub of "ITIL" along with notice period.ResponsibilitiesService Request Management- Provider will partner with Customer to improve auto-routing of service requests to the correct resolver...
-
Support Analyst
2 weeks ago
Hyderabad, India the vecA Full timeWe are seeking an experienced Support Analyst with 4-6 years of expertise in ITIL/ITSM processes, environment management, and support operations. The ideal candidate will be responsible for managing incidents, service requests, releases, and non-production environments, while collaborating with DevOps/SRE teams for efficient delivery. Strong communication...
-
ITIL Capacity Management
2 weeks ago
Hyderabad, Telangana, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout The Role Experience/ Preferred Skills:- Minimum experienced 3-5 years of IT Capacity Managemen- Splunk Hands on experience with regular expression- Demonstrated prior experience creating multi-tiered capacity models with complex failover strategies and thresholds- Demonstrated prior experience in a Capacity Management Methodology role.- BA or...
-
ServiceNow Business Analyst
7 days ago
Hyderabad, India QBrainX Full timeServiceNow Business Analyst (Hands-on ITOM (IT Operations Management) module) Overall Experience Level - 10 years Relevant experience - 4 to 8 years into ServiceNow Business Analyst Job location - Hyderabad (3 days/week onsite) Summary: Business Analyst with expertise in Requirement gathering, solution analysis and realize the changes in effective &...
