ITIL Analyst
1 week ago
ITIL AnalystLocation: HyderabadExperience: 1-3 yearsImmediate joiners PreferredReq/Incident/Problem/change/configuration/Knowledge management)Kindly share resume to with Sub of "ITIL" along with notice period.ResponsibilitiesService Request Management- Provider will partner with Customer to improve auto-routing of service requests to the correct resolver groups and minimize number of hops.Change Management- Provider will provide assistance as required for major changes being implemented which have a direct impact on end user productivity.Release Management- Provider will provide assistance as required and partner with other Customer resolver groups to help minimize end user impact on all planned releases.- Proactively engage with Customer resolver groups and project teams to forecast impact, build knowledge articles and adjust staffing levels as required for all planned releases and roll outs.Configuration Management- Provider will provide inputs to Customer to help improve the overall usage and accuracy of configuration items.Knowledge Management:- Provider will contribute, organize, facilitate and maintain the knowledge base.- Provider will align a knowledge manager to work directly with Customer stakeholders to enhance the content and quality of the knowledge base.- Provider will create self-service knowledge articles based on frequently reported incidents to make end users self-sufficient and enable them to resolve frequent issues without reaching out to the Service Desk.Qualifications we seek in youMinimum Qualifications- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.- Minimum 3 years of experience.Preferred Qualifications/ Skills- (Service Req/Incident/Problem/change/configuration/Knowledge management)
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ITIL Analyst
2 weeks ago
Hyderabad, India Genpact Full timeITIL Analyst Location: Hyderabad Experience: 1-3 years Immediate joiners Preferred Req/Incident/Problem/change/configuration/Knowledge management] Kindly share resume to nsenthil.kumar@genpact.com with Sub of "ITIL" along with notice period. Responsibilities Service Request Management - Provider will partner with Customer to improve auto-routing of service...
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ITIL Analyst
2 weeks ago
Hyderabad, India Genpact Full timeITIL Analyst Location: Hyderabad Experience: 1-3 years Immediate joiners Preferred Req/Incident/Problem/change/configuration/Knowledge management) Kindly share resume to with Sub of "ITIL" along with notice period. Responsibilities Service Request Management Provider will partner with Customer to improve auto-routing of service requests to the correct...
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ITIL Analyst
1 week ago
hyderabad district, India Genpact Full timeITIL Analyst Location: Hyderabad Experience: 1-3 years Immediate joiners Preferred Req/Incident/Problem/change/configuration/Knowledge management] Kindly share resume to nsenthil.kumar@genpact.com with Sub of "ITIL" along with notice period. Responsibilities Service Request Management Provider will partner with Customer to improve auto-routing of service...
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ITIL Analyst
2 weeks ago
Hyderabad, India Genpact Full timeITIL AnalystLocation: HyderabadExperience: 1-3 yearsImmediate joiners PreferredReq/Incident/Problem/change/configuration/Knowledge management)Kindly share resume to with Sub of "ITIL" along with notice period.ResponsibilitiesService Request ManagementProvider will partner with Customer to improve auto-routing of service requests to the correct resolver...
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ITIL Analyst
1 week ago
Hyderabad, India Genpact Full timeITIL AnalystLocation: HyderabadExperience: 1-3 yearsImmediate joiners PreferredReq/Incident/Problem/change/configuration/Knowledge management]Kindly share resume to nsenthil.kumar@genpact.com with Sub of "ITIL" along with notice period. ResponsibilitiesService Request ManagementProvider will partner with Customer to improve auto-routing of service requests...
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ITIL Analyst
5 days ago
Hyderabad, India Genpact Full timeITIL AnalystLocation: HyderabadExperience: 1-3 yearsImmediate joiners PreferredReq/Incident/Problem/change/configuration/Knowledge management]Kindly share resume to nsenthil.kumar@genpact.com with Sub of "ITIL" along with notice period. ResponsibilitiesService Request ManagementProvider will partner with Customer to improve auto-routing of service requests...
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ITIL Analyst
5 days ago
Hyderabad, India Genpact Full timeITIL AnalystLocation: HyderabadExperience: 1-3 yearsImmediate joiners PreferredReq/Incident/Problem/change/configuration/Knowledge management)Kindly share resume to with Sub of "ITIL" along with notice period.ResponsibilitiesService Request Management- Provider will partner with Customer to improve auto-routing of service requests to the correct resolver...
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ITIL Analyst
4 days ago
Hyderabad, India Genpact Full timeITIL AnalystLocation: HyderabadExperience: 1-3 yearsImmediate joiners PreferredReq/Incident/Problem/change/configuration/Knowledge management]Kindly share resume to nsenthil.kumar@genpact.com with Sub of "ITIL" along with notice period. ResponsibilitiesService Request ManagementProvider will partner with Customer to improve auto-routing of service requests...
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Support Analyst
2 weeks ago
Hyderabad, India the vecA Full timeWe are seeking an experienced Support Analyst with 4-6 years of expertise in ITIL/ITSM processes, environment management, and support operations. The ideal candidate will be responsible for managing incidents, service requests, releases, and non-production environments, while collaborating with DevOps/SRE teams for efficient delivery. Strong communication...
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ITIL Capacity Management
2 weeks ago
Hyderabad, Telangana, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout The Role Experience/ Preferred Skills:- Minimum experienced 3-5 years of IT Capacity Managemen- Splunk Hands on experience with regular expression- Demonstrated prior experience creating multi-tiered capacity models with complex failover strategies and thresholds- Demonstrated prior experience in a Capacity Management Methodology role.- BA or...
