Support Analyst
1 week ago
We are seeking an experienced Support Analyst with 4-6 years of expertise in ITIL/ITSM processes, environment management, and support operations. The ideal candidate will be responsible for managing incidents, service requests, releases, and non-production environments, while collaborating with DevOps/SRE teams for efficient delivery. Strong communication and stakeholder management skills are essential for this role.Key Skills & Certifications : - Certifications : ITIL Certified / ITSM Certified (mandatory).- ITSM Process Management : Incident, Change, Release, and Service Request Management.- Tools Expertise : ServiceNow, Jira, Remedy (or equivalent ITSM/ticketing tools).- Environment Support : Non-production environment governance and coordination.- DevOps/SRE Exposure : Basic understanding of CI/CD pipelines, monitoring, and AWS environments.- SDLC Knowledge : Strong grasp of software development lifecycle processes.- Cloud & Infra Awareness : Working knowledge of AWS cloud environments.- Soft Skills : Strong communication, problem-solving, and coordination skills.Roles & Responsibilities : - Handle and resolve incidents, service requests, and problem tickets within SLA.- Coordinate with cross-functional teams for timely resolution.- Manage release coordination activities across non-production environments.- Oversee environment availability, configuration, and governance.- Collaborate with DevOps/SRE teams for environment stability and deployments.- Ensure adherence to ITIL/ITSM best practices.- Track and report incident trends, recurring issues, and process improvements.- Maintain compliance with release/change management policies.- Act as a liaison between technical teams, QA, and business stakeholders.- Provide timely updates and escalation management for critical incidents.- Document and maintain support knowledge base.- Identify automation opportunities in support processes.- Contribute to improving environment reliability and reducing downtime.- Participate in retrospectives to enhance team efficiency.- 4-6 years of experience in ITIL/ITSM-based support roles.- Strong exposure to ticketing tools, release management, and environment governance.- Basic working knowledge of DevOps/SRE concepts and AWS (ref:hirist.tech)
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Technical Support Analyst
2 weeks ago
Hyderabad, India Travel & Payments Full timeCompany DescriptionTravel & Payments, based in Singapore, is a trusted payment consulting and advisory firm dedicated to simplifying the complexities of payments for businesses. We offer tailored services ranging from Payments Strategy Development to Cost Optimization and Negotiation Strategy. Our founding partners, Vishal and Sheue Chee, bring a combined...
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Technical Support Analyst
2 weeks ago
Hyderabad, India Travel & Payments Full timeCompany Description Travel & Payments, based in Singapore, is a trusted payment consulting and advisory firm dedicated to simplifying the complexities of payments for businesses. We offer tailored services ranging from Payments Strategy Development to Cost Optimization and Negotiation Strategy. Our founding partners, Vishal and Sheue Chee, bring a combined...
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Technical support analyst
2 weeks ago
Hyderabad, India Travel & Payments Full timeCompany DescriptionTravel & Payments, based in Singapore, is a trusted payment consulting and advisory firm dedicated to simplifying the complexities of payments for businesses. We offer tailored services ranging from Payments Strategy Development to Cost Optimization and Negotiation Strategy. Our founding partners, Vishal and Sheue Chee, bring a combined...
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Dotnet support analyst
4 weeks ago
Hyderabad, India People Prime Worldwide Full timeOur client is a Technology Services provider involved in developing Software Products and providing services to customers. The Company is related to a Singapore based Software Product company with nearly 30 years of track record in providing Enterprise Software Products & Solutions to Clients in various industries. Job Title : Application Support...
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Customer Support Analyst
3 days ago
Hyderabad, Telangana, India Send Full time ₹ 12,00,000 - ₹ 36,00,000 per yearYou'll report to: Joe Howes, Customer Support ManagerTeam: Customer SuccessLocation: Remote – This position is open to candidates based in BengaluruRole Type: Full-Time, Permanent Start date: As soon as possible Visa / Sponsorship Available: Not Available The Application Support Analyst Role This role is an exciting opportunity for the right candidate...
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Network Support Analyst
1 day ago
Hyderabad, Telangana, India NTT DATA Global Delivery Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearNetwork Support Analyst Req ID: 339476 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Support Analyst to join our team in Hyderabad, Telangana (IN-TG), India (IN). ...
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BI Support analyst
3 days ago
Hyderabad, Telangana, India TribolaTech Inc Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole Overview: As a Production Support Analyst, you will be responsible for providing direct customer service to Client customers who require data and reports from the Enterprise Data Warehouse (EDW). Your role will involve assisting clients, investigating helpdesk cases, providing timely follow-up, and resolving reporting and querying inquiries....
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Dotnet support analyst
4 weeks ago
Hyderabad, India People Prime Worldwide Full timeOur client is a Technology Services provider involved in developing Software Products and providing services to customers. The Company is related to a Singapore based Software Product company with nearly 30 years of track record in providing Enterprise Software Products & Solutions to Clients in various industries.Job Title : Application Support...
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Dotnet support analyst
4 weeks ago
Hyderabad, India People Prime Worldwide Full timeOur client is a Technology Services provider involved in developing Software Products and providing services to customers. The Company is related to a Singapore based Software Product company with nearly 30 years of track record in providing Enterprise Software Products & Solutions to Clients in various industries.Job Title : Application Support Analyst(.NET...
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Dotnet Support Analyst
4 weeks ago
Hyderabad, India People Prime Worldwide Full timeOur client is a Technology Services provider involved in developing Software Products and providing services to customers. The Company is related to a Singapore based Software Product company with nearly 30 years of track record in providing Enterprise Software Products & Solutions to Clients in various industries.Job Title : Application Support Analyst(.NET...
