Support Analyst
4 weeks ago
We are seeking an experienced Support Analyst with 4-6 years of expertise in ITIL/ITSM processes, environment management, and support operations. The ideal candidate will be responsible for managing incidents, service requests, releases, and non-production environments, while collaborating with DevOps/SRE teams for efficient delivery. Strong communication and stakeholder management skills are essential for this role.Key Skills & Certifications : - Certifications : ITIL Certified / ITSM Certified (mandatory).- ITSM Process Management : Incident, Change, Release, and Service Request Management.- Tools Expertise : ServiceNow, Jira, Remedy (or equivalent ITSM/ticketing tools).- Environment Support : Non-production environment governance and coordination.- DevOps/SRE Exposure : Basic understanding of CI/CD pipelines, monitoring, and AWS environments.- SDLC Knowledge : Strong grasp of software development lifecycle processes.- Cloud & Infra Awareness : Working knowledge of AWS cloud environments.- Soft Skills : Strong communication, problem-solving, and coordination skills.Roles & Responsibilities : - Handle and resolve incidents, service requests, and problem tickets within SLA.- Coordinate with cross-functional teams for timely resolution.- Manage release coordination activities across non-production environments.- Oversee environment availability, configuration, and governance.- Collaborate with DevOps/SRE teams for environment stability and deployments.- Ensure adherence to ITIL/ITSM best practices.- Track and report incident trends, recurring issues, and process improvements.- Maintain compliance with release/change management policies.- Act as a liaison between technical teams, QA, and business stakeholders.- Provide timely updates and escalation management for critical incidents.- Document and maintain support knowledge base.- Identify automation opportunities in support processes.- Contribute to improving environment reliability and reducing downtime.- Participate in retrospectives to enhance team efficiency.- 4-6 years of experience in ITIL/ITSM-based support roles.- Strong exposure to ticketing tools, release management, and environment governance.- Basic working knowledge of DevOps/SRE concepts and AWS (ref:hirist.tech)
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Application Support Analyst
3 days ago
Hyderabad, India Best Infosystems Ltd. Full timeApplication Support Analyst_Contract (One Year)_Hyderabad_(with top fortune 40 captive FMCG) Job Title: Application Support Analyst (Corrigo, Foodbook, iLobby, MoveNSync & Others) Job Type: Full-Time Location: Hyderabad Experience: 1–3 years Duration: One Year (Contract) Job Description: About the Role: We are seeking a proactive and tech-savvy Application...
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Application Support Analyst
24 hours ago
Hyderabad, India Best Infosystems Ltd. Full timeApplication Support Analyst_Contract (One Year)_Hyderabad_(with top fortune 40 captive FMCG) Job Title: Application Support Analyst (Corrigo, Foodbook, iLobby, MoveNSync & Others) Job Type: Full-Time Location: Hyderabad Experience: 1–3 years Duration: One Year (Contract) Job Description: About the Role: We are seeking a proactive and tech-savvy Application...
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IT TRAINING AND SUPPORT ANALYST
2 weeks ago
Hyderabad, India Randstad Enterprise Full timeabout randstad enterprise As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated...
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Technical Support Analyst
4 days ago
Hyderabad, India Randstad Enterprise Full timeabout randstad enterpriseAs the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated...
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Technical Support Analyst
5 days ago
Hyderabad, India Randstad Enterprise Full timeabout randstad enterpriseAs the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated...
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Technical Support Analyst
2 weeks ago
Hyderabad, India Randstad Enterprise Full timeabout randstad enterprise As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated...
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Technical support analyst
1 week ago
Hyderabad, India Randstad Enterprise Full timeAbout randstad enterpriseAs the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N. V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated...
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Technical Support Analyst
1 week ago
Hyderabad, India Randstad Enterprise Full timeabout randstad enterpriseAs the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated...
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Technical support analyst
1 week ago
Hyderabad, India Randstad Enterprise Full timeAbout randstad enterpriseAs the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N. V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated...
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ETL Support Analyst
2 weeks ago
Hyderabad, Telangana, India be2ec5ea-07ff-49b7-aca9-5c836e208b10 Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title: ETL Support Analyst (L1 & L2 Combined Role)Experience: 4+yrsNotice period: Only 15-30daysLocation: RemoteRole Purpose The ETL Support Analyst will provide comprehensive support for ETL/Data Integration processes, covering both first-level (L1) and second-level (L2) responsibilities. This role ensures smooth operations, timely resolution of...
