ServiceNow Business Analyst

7 days ago

Hyderabad, India QBrainX Full time

ServiceNow Business Analyst (Hands-on ITOM (IT Operations Management) module) Overall Experience Level - 10 years Relevant experience - 4 to 8 years into ServiceNow Business Analyst Job location - Hyderabad (3 days/week onsite) Summary: Business Analyst with expertise in Requirement gathering, solution analysis and realize the changes in effective & efficient way. Having in-depth understanding of the ITIL processes, hands-on expertise and delivering projects in the domain of IT. Responsibilities: • Analyse complex business problems and determine an IT solution • Gather data and analyse business and user needs, In terms of Functional and Non-Functionals • Complete the requirement analysis to ensure that the solutions being designed are Available, Stable, Performant, Usable and Maintainable. • Work closely with Business, Architecture, Development and Testing teams in doing detailing the process and the solution • Enhancing the quality of IT products and services, analysing data to inform business decisions, and finding technological solutions to business needs • Apply ITIL best practices to improve and streamline IT service management processes • Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools • With good understanding on the Technology evolution, SAAS solutions, advise the business in adapting to the right mix of fit for purpose solutions • Identifies opportunities for asset reuse that reduces overall solution cost and development time • Perform the validation of solutions is being built/realized, together with the business process Responsible • Together with the project team you put the solution into production and roll it out in the organization. Requirements: • Bachelor's degree in Science/Engineering/Business Administration, or equivalent experience in related field • Minimum 10 years of IT experience and 4-8 years of experience as Business Analyst / Solution Analyst role • Strong knowledge on any one of the platforms/packages (Ex: ServiceNow) • Strong understanding of ITIL processes and ITOM model • Experience with ServiceNow ITSM, ITOM, and other relevant modules. • Good inter personal skills (Communication, Collaboration, Openness, Transparent..) • Strong written and verbal communication skills including technical writing skills. We are seeking a highly skilled and experienced Business Analyst with expertise in ServiceNow, ITIL processes, and ITOM (IT Operations Management) model experience. The ideal candidate will have a strong background in the implementation, migration, and maintenance of IT services and solutions.

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