Group Manager

3 weeks ago

Kota, Rajasthan, India WNS Full time

Job Description

  • Should have prior experience in Communication Cultural Soft Skills V&A Training in both Communication Cultural Soft Skills V&A Training both in terms of facilitation and in having led a team for the said function.
  • Should have led strategic initiatives to improve business metrics CSAT NPS CES.
  • Should understand core concepts of the CCT function and provide timely innovative solutions.
  • Should be sound and highly proficient in English.
  • Should have working knowledge of Hiring tools CEFR scale Train & Hire and Preprocess Training in the BPO industry vis a vis Language Customer service Work with the Vertical leads in providing inputs on development areas for projects initiated.
  • Provide real time support to teams working on projects.
  • Leadership & Organizational skills to prioritize projects and provide improvement feedback.
  • Strong Project Management capabilities.
  • Excellent communication marketing relationship & motivational skills.
  • Should be knowledgeable on the businesses processes.
  • Should have analytical ability and ability to understand the business impact of nos.
  • Should be able to manage multiple teams and multiple location by providing KPI and driving it.
  • Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives.
  • Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function.
  • Maintain vertical hygiene by ensuring reports data and documents are in place.
  • Promote standardization by creating SOPs across CIS training Standardization.
  • Promote behavioral training programs and promote the programs in order to ensure maximum participation.
  • Should be aware of tools like Articulate Vyond Adobe Suite for creation of eLearning content videos etc.
  • Should have worked on various training methodologies and have knowledge on Instructional designing.
  • Should have done Market Research & analysis on training models and know what is happening in the training industry.
  • Should have worked on Innovative projects on digital transformation for training.
  • Knowledge of various digital tools & Instructional designing mandatory

Qualifications

Graduate

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