Group Operations Leader

5 days ago

Kota, Rajasthan, India beBeeLeadership Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Senior Manager Job Description

Purpose:

The successful candidate will be responsible for leading a team of Group Operations professionals to process new business and end-to-end policy servicing for group business.

Context:

The role holder will work within the Operations Department, focusing on Group New Business & Policy Servicing to provide exceptional customer service.

Main Priorities:

  • Coordinate with Sales and Actuarial teams for closure of individual Group processes.
  • Achieve issuance of policies and resolution of customer and intermediary queries.
  • Ensure that an efficient, effective, professional, and courteous service is provided to intermediaries and customers.
  • Adhere to established Company procedures in a consistent manner and contribute to the introduction of improvements whenever possible.
  • Implement and maintain agreed quality and quantity controls, which will aid proactive management and the anticipation of problems.
  • Supervise and train an effective team that can meet the business needs of the organization as they grow over time.
  • Coordinate with finance for reconciliation of policy account balance.
  • Lead transformation and digitization of group business.

Qualifications & Experience:

MBA/ ACII with a minimum of 8–10 years' experience gained in customer services or operations departments. Associate of Insurance Institute will be an added advantage.

Skills/Knowledge:

  • Good experience of operations in the financial services industry.
  • Experience within the Group Operation department of an insurance company is mandatory.
  • Experience in data processing to deliver operational efficiency.
  • Computer skills in using databases and office management software, including word processors and spreadsheets.
  • Strong leadership, team building, and influencing skills.

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