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Application Support

3 months ago

Bengaluru, India Deloitte Full time

Deloitte India’s Consulting practice works with Clients across industries by bringing an approach to executable strategy that combines deep industry knowledge, rigorous analysis, and insights to enable confident action.

Digital Customer Financial Services is one of the fastest growing sectors within Consulting that provides integrated solutions to our clients across Banks, NBFCs and Insurers in India and adjoining markets.

Deloitte’s Digital Financial Services Team assists financial executives to improve customer expectations, target their audiences, and leverage financial technologies to keep their businesses profitable. Our team is redefining business models and transforming businesses digitally to change the way people work, coupling transformative technologies with ground-breaking creative work to make it all happen.


We are presently expanding our FS team and are looking for Analyst and Consultant level professionals with relevant experience for providing Application support (L1 / L2 support).


Who are we looking for:

You must be a hands-on self-starter with a structured thinking / problem solving mindset and one who is comfortable dealing with a high level of ambiguity

Your experience in Banking sector in India may have been gained either as a Technology Consultant

You must be able to understand the solution design and provide application support

You must be able to understand the functional and technical requirements, and do any development based on the same

You must be able to handle preparation & support of unit testing, support SIT/UAT team during testing and preparation of rollout

You must be able to perform root cause analysis for recurring incidents, design and execute test plans

  • You must be able to manage and maintain server and client configurations, investigate the issues reported by users and provide the solution for L1 / L2 issues and coordinate with L3 teams for resolution
  • You must be able to help in preventive monitoring & maintenance, and identify opportunity for continuous improvement
  • You may have worked with clients in India, the Middle East or South-East Asian markets and may have exposure to either the Banking/NBFC, Payments or the Insurance industry
  • You are flexible to work out of client locations, as per client’s working calendar


Skills:

Strong coding skills – Core Java, J2EE, Javascript, Webservices, JSP, Servlets and EJB

Have good understanding on JBOSS server

Good DB skill – MSSQL, Oracle, MySQL, Hands on experience in using SQL developer etc.

Must have worked in any of the Banking projects as developer

Good to have working experience in a maintenance project

Hands on experience as a Developer on Newgen Tools i.e. OmniDocs, OmniScan, iBPS, MDM, BAM reporting tool, Image processing Tools (IPS) is a plus

Must have done API integration of external interfaces with Newgen Tools

Good-to-have experience in interface development

Complete understanding of the SDLC lifecycle, technical and functional understanding to effectively handle support issues

Ability to translate FSD to TSD and prepare FSD for minor business requirements

Ability to document & execute unit test cases

Ability to communicate clearly across teams in the project and having excellent verbal and written communication skills for articulating ticket analysis, resolution and documentation

Willing to work in overlapping shifts


Qualifications:

You are an B.E. / B. Tech from a top tier institution

Analyst Role: A minimum of 3 years of Technology Consulting or Development with at least one year in Application Maintenance is required

Consultant Role: A minimum of 5 years of Technology Consulting or Development with at least two years in Application Maintenance is required

Ability and proven experience to work in large, complex client engagements that identify, design, and implement creative business and technology solutions for financial institutions

Responsibilities include providing service excellence by identifying key application issues, determining needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating, and validating analysis and developing recommendations for the client in the context of the overall engagement

Good excel, power point and presentation skills. Data analytics skill is an advantage

Basic understanding of developing customer journeys and Agile/Scrum project management methodologies are welcome

Candidates with prior maintenance and support experience will be preferred



What’s on offer:

· Opportunity to be part of one of the fastest growing FS Consulting practice in India

· Being a core team member and playing a critical role in scaling the practice

· Getting involved in end to end engagement lifecycle that will help you hone skills across development, innovation, client relationship management, value proposition creation and project delivery


How you will grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.