IT Support and Networking Engineer

3 weeks ago

Hyderabad, India MPM Group Full time

Job Title: IT Support and Networking Engineer

Role: Software and Hardware Infrastructure Implementation and Support

Experience: 5+ years of experience into Networking, Software and Hardware Infrastructure implementation and support

Job Type: Full-Time |Gachibowli and Ameerpet, Hyderabad

What is your Role?

  • Technical Support (L1/L2):

Provide first and second-line support to resolve hardware, software, and network issues for internal users.

  • Network Administration:

Configure, monitor, and maintain LAN/WAN, switches, routers, firewalls, and Wi-Fi access points.

  • System Maintenance:

Install, configure, and troubleshoot Windows/Linux operating systems, printers, and peripheral devices.

  • User Management:

Manage user accounts, permissions, and access control using Active Directory, Microsoft 365, and other tools.

  • Security & Compliance:

Ensure IT systems are secure with antivirus tools, endpoint protection, and firewall rules. Support compliance with IT policies.

  • Monitoring & Troubleshooting:

Use tools like SolarWinds, PRTG, or similar to proactively monitor infrastructure and resolve incidents.

  • Backup & Recovery:

Implement and monitor regular data backup routines and ensure system restore processes are in place.

  • Documentation:

Maintain up-to-date IT documentation including network diagrams, asset inventories, and support logs.

  • Vendor Coordination:

Liaise with hardware/software vendors and service providers for AMC, troubleshooting, and procurement.

  • IT Asset Management:

Track, manage, and maintain IT inventory including laptops, desktops, routers, and other IT equipment.

Key Skills Required :

  • Infrastructure Planning & Deployment
  • System Administration (DOS/Windows/MAC OS/iOS)
  • Networking (LAN/WAN, ISP, VPN, Firewalls, Port Configuration)
  • Virtualization & Cloud Management
  • AI Systems Integration
  • Biometric Devices Management
  • HRIS, CRM and ERP Support
  • LAN and Intranet Management
  • Backup & Disaster Recovery
  • ITIL Framework & Documentation
  • Cybersecurity & Compliance
  • Troubleshooting & Incident Management

Who you are :

Education:

Bachelor’s or Master’s degree in Computer Science, Information Technology, Electronics, or a related technical discipline.

  • Keep yourself updated with the latest trends in Hardware and Software Infrastructure.
  • Design highly available product deployment architecture, networking architecture, storage architecture, and virtualization architecture.
  • Experience in troubleshooting hardware and software issues.
  • Strong problem-solving attitude, cross-functional collaboration, proactive communication, crisis management, and stakeholder engagement.

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