Network Support Engineer

3 weeks ago

Hyderabad, India UpTech Solution Full time

Network Support Engineer L2

Role Type: Consultant

About the Role

We are looking for a
Network Support Engineer (Level 2)
with strong skills in
Wi-Fi and network support
. This role involves providing
remote technical support to US clients
, handling both
inbound and outbound calls
, and resolving issues quickly and effectively.

You'll work in the
US Eastern Timezone (EST/EDT)
and engage directly with customers, so strong
English communication skills
are essential.

Key Responsibilities

  • Provide
    remote L2 technical support
    for Wi-Fi and network-related issues.
  • Troubleshoot and resolve customer problems through
    phone calls, tickets, and remote tools
    .
  • Support and maintain networks including
    Wi-Fi, VPN, switches, and basic firewall issues
    .
  • Document issues, track progress, and ensure resolution within SLAs.
  • Collaborate with senior engineers or vendors when escalation is needed.
  • Ensure a
    customer-first approach
    in every interaction.

Skills & Experience

  • Hands-on experience in
    Wi-Fi troubleshooting and network support
    .
  • Familiarity with
    Active Directory, VPNs, TCP/IP, DHCP, DNS
    , and ticketing tools.
  • Strong ability to explain solutions clearly to customers over phone and remote sessions.
  • Proficiency in English (spoken and written).
  • Prior experience in
    remote IT support or technical helpdesk
    (L1/L2).
  • Candidates with
    shorter notice periods (less than 4 weeks, ideally 1–2 weeks)
    will be prioritized.

Preferred (Not Mandatory)

  • Exposure to cloud-managed Wi-Fi solutions (Cisco Meraki, Aruba Central, Ruckus).
  • Industry certifications (CCNA, CWNA, etc.) are a plus but not required.

What We Offer

  • 100%
    remote work aligned with US Eastern Timezone
    .
  • Direct exposure to supporting
    enterprise US clients
    .
  • Competitive compensation with opportunities to grow into senior roles.
  • A collaborative team environment with continuous learning opportunities.

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