
IT Support and Networking Engineer
2 weeks ago
Job Title: IT Support and Networking Engineer
Role: Software and Hardware Infrastructure Implementation and Support
Experience: 5+ years of experience into Networking, Software and Hardware Infrastructure implementation and support
Job Type: Full-Time |Gachibowli and Ameerpet, Hyderabad
What is your Role?
- Technical Support (L1/L2):
Provide first and second-line support to resolve hardware, software, and network issues for internal users.
- Network Administration:
Configure, monitor, and maintain LAN/WAN, switches, routers, firewalls, and Wi-Fi access points.
- System Maintenance:
Install, configure, and troubleshoot Windows/Linux operating systems, printers, and peripheral devices.
- User Management:
Manage user accounts, permissions, and access control using Active Directory, Microsoft 365, and other tools.
- Security & Compliance:
Ensure IT systems are secure with antivirus tools, endpoint protection, and firewall rules. Support compliance with IT policies.
- Monitoring & Troubleshooting:
Use tools like SolarWinds, PRTG, or similar to proactively monitor infrastructure and resolve incidents.
- Backup & Recovery:
Implement and monitor regular data backup routines and ensure system restore processes are in place.
- Documentation:
Maintain up-to-date IT documentation including network diagrams, asset inventories, and support logs.
- Vendor Coordination:
Liaise with hardware/software vendors and service providers for AMC, troubleshooting, and procurement.
- IT Asset Management:
Track, manage, and maintain IT inventory including laptops, desktops, routers, and other IT equipment.
Key Skills Required :
- Infrastructure Planning & Deployment
- System Administration (DOS/Windows/MAC OS/iOS)
- Networking (LAN/WAN, ISP, VPN, Firewalls, Port Configuration)
- Virtualization & Cloud Management
- AI Systems Integration
- Biometric Devices Management
- HRIS, CRM and ERP Support
- LAN and Intranet Management
- Backup & Disaster Recovery
- ITIL Framework & Documentation
- Cybersecurity & Compliance
- Troubleshooting & Incident Management
Who you are :
Education:
Bachelor’s or Master’s degree in Computer Science, Information Technology, Electronics, or a related technical discipline.
- Keep yourself updated with the latest trends in Hardware and Software Infrastructure.
- Design highly available product deployment architecture, networking architecture, storage architecture, and virtualization architecture.
- Experience in troubleshooting hardware and software issues.
- Strong problem-solving attitude, cross-functional collaboration, proactive communication, crisis management, and stakeholder engagement.
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