IT Support and Networking Engineer

2 weeks ago


Hyderabad, India MPM Group Full time

Job Title: IT Support and Networking Engineer

Role: Software and Hardware Infrastructure Implementation and Support

Experience: 5+ years of experience into Networking, Software and Hardware Infrastructure implementation and support

Job Type: Full-Time |Gachibowli and Ameerpet, Hyderabad

What is your Role?

- Technical Support (L1/L2):

Provide first and second-line support to resolve hardware, software, and network issues for internal users.

- Network Administration:

Configure, monitor, and maintain LAN/WAN, switches, routers, firewalls, and Wi-Fi access points.

- System Maintenance:

Install, configure, and troubleshoot Windows/Linux operating systems, printers, and peripheral devices.

- User Management:

Manage user accounts, permissions, and access control using Active Directory, Microsoft 365, and other tools.

- Security & Compliance:

Ensure IT systems are secure with antivirus tools, endpoint protection, and firewall rules. Support compliance with IT policies.

- Monitoring & Troubleshooting:

Use tools like SolarWinds, PRTG, or similar to proactively monitor infrastructure and resolve incidents.

- Backup & Recovery:

Implement and monitor regular data backup routines and ensure system restore processes are in place.

- Documentation:

Maintain up-to-date IT documentation including network diagrams, asset inventories, and support logs.

- Vendor Coordination:

Liaise with hardware/software vendors and service providers for AMC, troubleshooting, and procurement.

- IT Asset Management:

Track, manage, and maintain IT inventory including laptops, desktops, routers, and other IT equipment.

Key Skills Required :

- Infrastructure Planning & Deployment
- System Administration (DOS/Windows/MAC OS/iOS)
- Networking (LAN/WAN, ISP, VPN, Firewalls, Port Configuration)
- Virtualization & Cloud Management
- AI Systems Integration
- Biometric Devices Management
- HRIS, CRM and ERP Support
- LAN and Intranet Management
- Backup & Disaster Recovery
- ITIL Framework & Documentation
- Cybersecurity & Compliance
- Troubleshooting & Incident Management

Who you are :

Education:

Bachelor’s or Master’s degree in Computer Science, Information Technology, Electronics, or a related technical discipline.

- Keep yourself updated with the latest trends in Hardware and Software Infrastructure.
- Design highly available product deployment architecture, networking architecture, storage architecture, and virtualization architecture.
- Experience in troubleshooting hardware and software issues.
- Strong problem-solving attitude, cross-functional collaboration, proactive communication, crisis management, and stakeholder engagement.



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