Hardware & Network Engineer

4 days ago

Sanathnagar Hyderabad, India 365 Admin Support and Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year
  • Provide first-level technical support via phone, email, and chat for employees or customers facing technical issues
  • Diagnose and resolve common IT issues related to hardware, software, and network connectivity (e.g., login issues, software errors, printing problems)
  • Document and track issues through a help desk ticketing system, ensuring accurate records of issues and resolutions
  • Escalate unresolved issues to higher-tier support teams (Tier 2 or Tier 3) when necessary, while providing detailed information to assist in further troubleshooting
  • Assist with software installation and setup on desktops, laptops, and mobile devices, ensuring configurations meet company standards
  • Provide guidance and instruction to users on basic IT procedures, troubleshooting steps, and best practices
  • Maintain an inventory of IT assets such as hardware, software, and peripherals
  • Assist in setting up new users with accounts, systems, and equipment
  • Follow standard operating procedures (SOPs) and maintain a professional and courteous demeanor when communicating with users
  • Perform other duties as assigned by the Help Desk Manager or IT team
  • Traveling within the city - 3 Branches.
  • Person with 2-Wheeler preferred.
  • To support daily Incidents on Hardware troubleshooting (Desktop/POS/Printers/Scanners/ CCTV, L0 Network router/Switch, etc)
  • Preventive maintenance of IT infra.

Education & Experience

  • Any 10th or 12th

Available Jobs and Positions:

  1. System Engineer (on-site)
  2. Laptop Technician (Field Engineer)
  3. Sr. IT Engineer (Remote)
  4. Network Engineer (Field Engineer)

Company name: 365 Admin Support and Services - Hyderabad

Website:

Desired Skills

  • Troubleshoot desktop and laptops, routers, issues and resolve.
  • Knowledge of LAN & WAN
  • Knowledge of Router and AP basic configuration and troubleshooting (L0).
  • Knowledge on mail configuration
  • Knowledge to install OS like Windows / Linux etc.
  • Understanding of Retail Applications will be advantage
  • Working knowledge of MS Products Excel, Word & Power Point

Give Permanent fix to the desktop, printer problems, basic LAN & server Support issues. Load/Reload standard build operating system configurations. Installation & troublingshooting of critical applications & their usage guidelines. Installation of anti-virus on desktops and remove virus. Escalate the problem to the technical specialist & to regional/ National Team Leads if not resolved.

Send your resume on or

Contact HR:

Kumar:

Role: Hardware and Networks - Other

Industry Type: Hardware & Networking

Department: Engineering - Hardware & Networks

Employment Type: Full Time, Permanent

Role Category: Hardware and Networks - Other

Education

UG: Graduation Not Required

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