
Hardware & Network Engineer
4 days ago
- Provide first-level technical support via phone, email, and chat for employees or customers facing technical issues
- Diagnose and resolve common IT issues related to hardware, software, and network connectivity (e.g., login issues, software errors, printing problems)
- Document and track issues through a help desk ticketing system, ensuring accurate records of issues and resolutions
- Escalate unresolved issues to higher-tier support teams (Tier 2 or Tier 3) when necessary, while providing detailed information to assist in further troubleshooting
- Assist with software installation and setup on desktops, laptops, and mobile devices, ensuring configurations meet company standards
- Provide guidance and instruction to users on basic IT procedures, troubleshooting steps, and best practices
- Maintain an inventory of IT assets such as hardware, software, and peripherals
- Assist in setting up new users with accounts, systems, and equipment
- Follow standard operating procedures (SOPs) and maintain a professional and courteous demeanor when communicating with users
- Perform other duties as assigned by the Help Desk Manager or IT team
- Traveling within the city - 3 Branches.
- Person with 2-Wheeler preferred.
- To support daily Incidents on Hardware troubleshooting (Desktop/POS/Printers/Scanners/ CCTV, L0 Network router/Switch, etc)
- Preventive maintenance of IT infra.
Education & Experience
- Any 10th or 12th
Available Jobs and Positions:
- System Engineer (on-site)
- Laptop Technician (Field Engineer)
- Sr. IT Engineer (Remote)
- Network Engineer (Field Engineer)
Company name: 365 Admin Support and Services - Hyderabad
Website:
Desired Skills
- Troubleshoot desktop and laptops, routers, issues and resolve.
- Knowledge of LAN & WAN
- Knowledge of Router and AP basic configuration and troubleshooting (L0).
- Knowledge on mail configuration
- Knowledge to install OS like Windows / Linux etc.
- Understanding of Retail Applications will be advantage
- Working knowledge of MS Products Excel, Word & Power Point
Give Permanent fix to the desktop, printer problems, basic LAN & server Support issues. Load/Reload standard build operating system configurations. Installation & troublingshooting of critical applications & their usage guidelines. Installation of anti-virus on desktops and remove virus. Escalate the problem to the technical specialist & to regional/ National Team Leads if not resolved.
Send your resume on or
Contact HR:
Kumar:
Role: Hardware and Networks - Other
Industry Type: Hardware & Networking
Department: Engineering - Hardware & Networks
Employment Type: Full Time, Permanent
Role Category: Hardware and Networks - Other
Education
UG: Graduation Not Required
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