Application Support Engineer

3 days ago

Tiruchi, Tamil Nadu, India HR PLACEMENT CONSULTANTS (HRPC) Full time

Position: APPLICATION SUPPORT ENGINEER

Role: Associate

Job-Type: Full Time (Third party payroll*)

Location: Bangalore

Function: Corporate Security & Investigations (CSI)

Sub-Function: SecTech

*Note: This is a third party deployed role

Position Overview:

The Application Support Engineer is responsible for configuring, monitoring, and maintaining the Access Control and CCTV systems' software and all backend hardware including the application Servers of all Morgan Stanley offices globally. The staff will be the primary contact for all Security Technology related issues/ outages.

Essential Duties and Responsibilities:


• Technical Product Support

o To provide configuration support for but not limited to Access Control and CCTV systems

o To diagnose and troubleshoot software and hardware issues pertaining to Access Control CCTV systems and other CSI applications.

o To provide remote support to our internal clients on system configuration.

o To identify and analyse system failures and provide support to on-site techs for break-fix.

o To Track system issues through to resolution within agreed time limits.

o To escalate unresolved issues to appropriate internal teams.

o To document technical knowledge in the form of notes and manuals at the dedicated file depository/knowledgebase.


• Application Server Support

o To install and configure the security system applications on the servers.

o To provide 24x7 monitoring of application services hosted on the servers.

o Properly escalate unresolved issues to appropriate internal teams.


• Other Responsibilities

o To respond timely and professionally to the emergency Service calls during office hours and off office hours including nights.

o To involve other team members to establish best practices/ decisions.

o To act independently as and when required.

o To report to senior management to ensure satisfaction of work.

o Participate in departmental meetings.

Qualifications/ Competencies/ Position Requirements


• Knowledge, Skills, and Abilities

o Knowledge of Access Control and CCTV systems. Experience in Installation and Maintenance of Access Control and CCTV Systems is a plus.

o Experience in CCURE 9000 and CCURE GO software and all related hardware (eg: iStar controller) and their integration.

o Experience in enterprise CCTV systems like Intellicene (Cognyte/Verint) Symphia VMS, Genetec video solutions etc.

o Experience in Windows Server Operating systems (Eg: Windows Server 2016, 2019)

o Experience in SQL is a plus

o Experience in PowerShell programming.

o Excellent problem-solving skills and analytical thinking

o Technical trouble shooting and reverse engineering skills

o Excellent verbal and written communication skills

o Motivated self-starter and ability to multitask.


• Educational Qualification

o Engineering Degree in Electronics/ Computer Science or any equivalent qualification. Working Hours

o The staff will be working in shifts including night shift. Working hours will be 9 hours a day, 5 days a week.

Please contact - Saanvi Gandhi

saanvi@hrpc.in | 7710844668 - Whatsapp

  • AI Application Engineer

    1 week ago

    Tiruchi, Tamil Nadu, India beBeeOpenai Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    AI Application Engineering SpecialistWe are seeking an experienced AI Application Engineer to join our team.This is a critical role that requires expertise in configuring and managing data privacy controls, delivering comprehensive audit logs, and implementing robust guardrails to enhance the security and reliability of AI applications.Key...

  • Senior Java Application Support Specialist

    5 days ago

    Tiruchi, Tamil Nadu, India beBeeJava Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Are you an expert in Java application support seeking a challenging role that requires problem-solving and collaboration? We have an exciting opportunity for a seasoned Java Application Support Engineer to join our team.The ideal candidate will have a strong background in Java and production support environments, with a proven track record of ensuring...

  • IT Support Engineer

    1 week ago

    Tiruchi, Tamil Nadu, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

    Senior Technical Support SpecialistWe are seeking a highly skilled and proactive Senior Technical Support Specialist to join our technical team. The ideal candidate will be responsible for handling escalated technical issues, providing in-depth troubleshooting, and ensuring smooth resolution of incidents that cannot be resolved at the L1 level.Key...

  • Technical Support Engineer

    5 days ago

    Tiruchi, Tamil Nadu, India AVI-SPL Full time

    Job Summary:The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to...

  • Senior Application Support Expert

    3 days ago

    Tiruchi, Tamil Nadu, India beBeeApplication Full time ₹ 10,00,000 - ₹ 17,00,000

    Application Support ProfessionalWe are seeking a seasoned Application Support professional to join our team.The ideal candidate will have extensive experience in Production support or Application support, with exceptional communication skills.A strong background in leading a small team is required.Familiarity with the financial domain and Fintech industry is...

  • Visa Application Support Specialist

    1 week ago

    Tiruchi, Tamil Nadu, India beBeeVisaApplication Full time ₹ 50,00,000 - ₹ 60,00,000

    About Visa Application RolesWe are seeking detail-oriented and proactive professionals to support students in their visa application journey.Assist applicants in completing visa forms and preparing required documentation.Review and verify documents to ensure accuracy and compliance with embassy/consulate guidelines.Coordinate with teams, consultants, and...

  • L1 Support Engineer- Onboarding

    2 weeks ago

    Tiruchi, Tamil Nadu, India Ample Full time

    Job Title: L1 Support Engineer Onboarding & Off-boarding Location: Bengaluru, Mumbai, Pune, Chennai, Delhi, Hyderabad (Hybrid) Department: IT Support / Customer Operations Experience: 0–2 years Job Type: Full-Time (Rotational Shifts – 24x7) Job Summary: We are looking for a detail-oriented and proactive L1 Support Engineer to manage onboarding and...

  • Alteryx Application Support Specialist

    5 days ago

    Tiruchi, Tamil Nadu, India beBeeExpert Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OpportunityWe are seeking a highly skilled professional to fill the role of Alteryx Support Expert. This position involves managing and supporting Alteryx workflows and server environments under a managed services framework. The focus is on stability, performance, and integration with enterprise systems, ensuring end-to-end operational excellence.Key...

  • Principal Application Reliability Specialist

    4 days ago

    Tiruchi, Tamil Nadu, India beBeeReliability Full time ₹ 1,40,00,000 - ₹ 2,01,50,000

    Job DescriptionWe are seeking a highly skilled Site Reliability Engineer to join our team. This is an exciting opportunity for a technical expert to drive reliability, performance, and scalability of our applications.Responsibilities:Implement incident, change management, and problem management processes to ensure seamless application operations.Design and...

  • Expert Application Technical Lead

    4 days ago

    Tiruchi, Tamil Nadu, India beBeeApplicationSupportEngineer Full time ₹ 60,00,000 - ₹ 1,00,00,000

    About the RoleThe role of an Application Support Engineer is a pivotal one, encompassing a wide array of responsibilities that cater to ensuring seamless application experiences for our esteemed clientele.