L1 Support Engineer- Onboarding

2 weeks ago

Tiruchi, Tamil Nadu, India Ample Full time

Job Title: L1 Support Engineer Onboarding & Off-boarding

Location: Bengaluru, Mumbai, Pune, Chennai, Delhi, Hyderabad (Hybrid)

Department: IT Support / Customer Operations

Experience: 0–2 years

Job Type: Full-Time (Rotational Shifts – 24x7)

Job Summary:

We are looking for a detail-oriented and proactive L1 Support Engineer to manage onboarding and offboarding activities within customer environments. The ideal candidate will have a working knowledge of Google Workspace, Slack administration, Jira ticketing systems, and basic experience with license management across multiple SaaS products. Exposure to Mobile Device Management (MDM) platforms will be considered a plus. This role ensures secure and efficient user lifecycle management while supporting day-to-day IT operations.This role requires willingness to work in a 24x7 rotational shift environment, including weekends and holidays, based on business requirements.

Key Responsibilities:

Execute onboarding and offboarding procedures for users across customer environments. Create, modify, and deactivate user accounts in Google Workspace. Manage user and channel access in Slack, including permissions and integrations. Handle user provisioning tasks in Jira and other ITSM ticketing tools. Assign and remove user licenses across multiple SaaS applications (e.g., Google Workspace, Slack, Zoom, Office 365, etc.). Follow SOPs to ensure consistency, security, and compliance across user lifecycle tasks. Collaborate with internal teams, partners, and escalate issues to L2 or OEMs when required. Maintain accurate records of

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