
IT Support Engineer
3 days ago
We are seeking a highly skilled and proactive Senior Technical Support Specialist to join our technical team. The ideal candidate will be responsible for handling escalated technical issues, providing in-depth troubleshooting, and ensuring smooth resolution of incidents that cannot be resolved at the L1 level.
Key Responsibilities:- Handle incidents, service requests, and escalations from the L1 support team.
- Perform advanced troubleshooting, root cause analysis, and provide timely resolutions.
- Monitor systems, applications, and infrastructure to ensure high availability and performance.
- Collaborate with cross-functional teams to resolve complex issues.
- Document solutions, knowledge articles, and update standard operating procedures.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3-6 years of experience in IT support or technical engineering roles.
- Strong knowledge of operating systems and network protocols.
- Experience with troubleshooting hardware, software, and infrastructure issues.
- Excellent analytical and problem-solving skills with attention to detail.
- Opportunity to work with cutting-edge technology.
- Chance to develop strong technical expertise and skills.
- Collaborative work environment with experienced professionals.
We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
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Sr. Engineer
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