IT Network Specialist
2 weeks ago
We are seeking a skilled Network Engineer to join our team. As a Network Engineer, you will be responsible for monitoring and reporting alerts from network devices, working on raised and assigned tickets/alerts from the ITSM tool, handling fault management with service providers for network-related issues, coordinating with L2 engineers for issue resolution and change management, performing network-related changes on network devices as per role and accessibility defined in SOP, preparing and maintaining network-related reports, monitoring and managing the Bank's network infrastructure (devices, links, etc.), providing escalation support for L1 (Zonal Engineers); escalating issues to L2/L3 engineers if not resolved, receiving calls from branches, raising tickets (if not already available in the system), and sharing the ticket number, adding new network devices into the network and ensuring they are recorded in the asset management system, following up with engineers at Zonal Offices/Field teams to restore network uptime (links and devices), and following up for RMA replacements.
Key Responsibilities:- Monitor and report alerts from network devices.
- Work on raised and assigned tickets/alerts from the ITSM tool: identify the fault, assign severity, follow troubleshooting procedures, ensure timely closure of alerts/tickets.
- Handle fault management with service providers for network-related issues: initiate trouble tickets, follow up until resolution, escalate if required.
- Coordinate with L2 engineers for issue resolution and change management.
- Perform network-related changes on network devices as per role and accessibility defined in SOP.
- Prepare and maintain network-related reports: branch down call report, bandwidth utilization report.
- Monitor and manage the Bank's network infrastructure (devices, links, etc.).
- Provide escalation support for L1 (Zonal Engineers); escalate issues to L2/L3 engineers if not resolved.
- Receive calls from branches, raise tickets (if not already available in the system), and share the ticket number.
- Add new network devices into the network and ensure they are recorded in the asset management system.
- Follow up with engineers at Zonal Offices/Field teams to restore network uptime (links and devices).
- Follow up for RMA replacements.
- Valid CCNA / JNCIA / CCNP Routing and Switching / Security certification.
- OEM valid intermediate-level SD-WAN certification.
- Postgraduate / Graduate / Diploma qualification.
- 3+ years of experience in handling network operations.
We deliver cutting-edge IT solutions tailored to drive innovation and accelerate business growth. Our expertise empowers organizations across industries to thrive in the digital era with customized, high-impact solutions that ensure success in an ever-evolving landscape.
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