Delivery Head

3 months ago


Mumbai, India QualityKiosk Technologies Pvt. Ltd. Full time

Key Responsibilities And Deliverables:

  • 15-20 years of rich experience in Service Delivery for testing projects, including presentations, effort estimation modules, commercial terms and conditions, technical solutions, and engagement models.
  • Client Handling: Interaction with customers for new projects, leads, proposals, SOW (Scope of Work), cross-selling, project reviews, and escalation handling (defining governance models).
  • Multi-geography experience: India, ME, FE.
  • Managing multiple projects in the Digital and Enterprise Applications space within the BFS segment.
  • Delivery of projects: 25 projects in parallel, including automation, functional testing, and small to large-sized projects.
  • Revenue: Overall portfolio of ₹40-60 Cr+ (with the largest project at ₹15 Cr).
  • Team size handled: 400 total (full banking), with the largest team size of 120+.
  • Driving an automation-first strategy and converting KAM accounts into automation-led outcomes.
  • Converting BAU engagements into outcome-led, multi-year, outcome-based, and BVR-led deals.
  • Creating integrated program-level executive reporting and presenting to key stakeholders, including CxO.
  • Ability to work in ambiguous environments and deliver results (e.g., projects that come with variety but may lack domain specificity in BFS, data migration testing, middleware testing).
  • Experience working in Agile methodology and Agile project life cycles.
  • Identifying risks and guiding the team (even in projects where expertise is limited).
  • Conducting test assessments for traditional and Agile methodologies for clients.

Team Handling:

  • Handling customer teams: Business, Operations, IT, Re-engineering (BTG - Business Tech Group).
  • Handling QK internal teams: Service Delivery Team, Project Managers, Test Leads, Seasoned Bankers, Business Development Team, Product, Tech, RMG, HR, Senior Management, Infra.
  • Creating and implementing testing standards across teams.

Knowledge Management:

  • People, Processes, Tools.

BFS (Banking, NBFC, Depositories, Mutual Funds, Securities):

  • Banking: Retail, Rural, Corporate, SME.
  • Types of banks: Universal Banks, Payment Banks, Small Finance Banks.

Service Lines:

  • Functional testing, Automation (Traditional and Robotic Test Automation), API Automation, DevOps-CT.
  • P&L responsibility.
  • Handling Proof of Concepts (POC) and POV (Value), including creating business cases.
  • Team coaching and mentoring.
  • Leading Banking Domain & Process CoEs.

Business Strategy & Priorities:

  • Work with the Sales team to plan for forthcoming revenue forecasts.
  • Manpower planning.
  • Represent and articulate how the regional and global service delivery teams can deliver core business processes, with a focus on delivering continuous improvements to support future business strategies and priorities.

Delivery Management:

  • Deliver scope of services accurately and on time through the service delivery team.
  • Build and maintain a high-performing team.
  • Encourage and develop innovation and continuous improvement practices within the team.
  • Reporting to Client and QK leadership at a broad level—presales and service delivery (no BD, HR).

  • Head of Delivery

    6 months ago


    Mumbai, India Tagit Full time

    Position Head of Delivery Opportunity Tagit Philippines, Inc. is looking for Head of Delivery who will be responsible to Manage, monitor and evolve our service delivery, policies, processes, and profitability, to enable us to fulfil deliveries to our customers and ensure we consistently maintain a high quality of service within allocated budget...


  • Mumbai/Hyderabad, India ElementSkill Full time

    Key Responsibilities:The Enterprise Architect/Delivery Head will manage product roadmaps for the company's platforms, ensuring platform maturity and alignment towards common organisational goals.They will define enterprise architecture strategies and frameworks, guide technology solutions for internal teams and client engagements, and ensure consistency in...

  • Delivery Head

    4 weeks ago


    Mumbai, India Cloud Counselage Pvt Ltd Full time

    TO GET TIMELY UPDATES ON JOBOPENINGS FEEL FREE TO JOIN OUR COMMUNITY @ (4L MEMBERSFROM 35 COUNTRIES)Job Overview: Looking for a Delivery Head to serve as the primary pointof contact for all technical aspects of the project overseeing allaspects of a products lifecycle from conception to design toproduction to deployment while leading inhouse tech projects...


  • Mumbai/Hyderabad, India ElementSkill Full time

    Job Title: Enterprise Architect/Delivery HeadJob Summary:We are seeking an experienced Enterprise Architect/Delivery Head to join our team at ElementSkill. As a key member of our organization, you will be responsible for leading the development and implementation of our company's technology strategy, ensuring alignment with business objectives and driving...


  • Mumbai, Maharashtra, India Mercell Full time

    Revolutionize Public Procurement with MercellAt Mercell, we're on a mission to make public procurement accessible and effortless for everyone involved. Our vision is to bring public buyers and visionary suppliers together seamlessly to create a better deal.Join Our International TeamWe're seeking a skilled leader to lead a team of Service Delivery...

  • Head Optimize

    5 months ago


    Mumbai, India Ericsson Full time

    Description An Outstanding Opportunity An Outstanding Opportunity As Head of Optimize, you will be overall responsible for ensuring efficient deliveries of Network Optimization Services within NDO domain in line with the best global practices throughout all phases of the delivery lifecycles and thereby ensuring a profitable business outcome...


  • Mumbai, Maharashtra, India Livspace Full time

    We are seeking a seasoned Regional Operations Head to join our team at Livspace. This role will be responsible for overseeing the successful installation of modular products and essential home improvement services across a region.Key Responsibilities:Lead and motivate Managers, Supervisors, and Installation teams on a day-to-day basis.Focus on improving...

  • Head of IT

    4 weeks ago


    Mumbai, Maharashtra, India INNOMOTICS INDIA PRIVATE LIMITED Full time

    We are seeking a highly skilled and experienced IT professional to join our team at Innomotics India Private Limited as a Head of IT. This is a key leadership role that will be responsible for driving the company's IT strategy and operations.The successful candidate will have a strong background in IT leadership, with experience in digital transformation,...

  • Head of Optimization

    3 weeks ago


    Mumbai, Maharashtra, India Ericsson Full time

    Overview As the Head of Optimization, you will play a pivotal role in driving the efficient delivery of Network Optimization Services within the NDO domain. Your expertise will be instrumental in ensuring seamless alignment with global best practices throughout the delivery lifecycle, ultimately leading to profitable business outcomes with high customer...

  • Senior Billing

    3 weeks ago


    Mumbai, Maharashtra, India Right Head India Full time

    We are seeking a highly skilled Billing and Accounts Payable Specialist to join our team at Right Head India.Key Responsibilities:Timely preparation and delivery of accurate invoices to customersEffective management of customers database with high level of accuracy and qualityIdentification and resolution of billing discrepancies with internal and external...


  • Mumbai, Maharashtra, India Ericsson Full time

    Job SummaryWe are seeking a highly skilled Optimize Network Delivery Expert to join our team at Ericsson. As an experienced professional, you will be responsible for ensuring efficient deliveries of Network Optimization Services within the NDO domain.About the RoleThe successful candidate will be overall responsible for ensuring efficient deliveries of...


  • Mumbai, Maharashtra, India QualityKiosk Technologies Pvt. Ltd. Full time

    Job DescriptionAs a seasoned professional, you will lead our Banking Service Delivery team, driving the execution of complex projects and ensuring timely delivery of high-quality services to our clients. Your expertise in Agile methodologies and ability to work in ambiguous environments will be invaluable in this role.Key ResponsibilitiesDevelop and...

  • Head of Construction

    3 weeks ago


    mumbai, India The Management Recruitment Group (MRG) Full time

    Client : Our Client is a leading Pan India Warehousing Developer. Job Location: Mumbai Role Description: Provide leadership and insight to the construction management team. Share technical expertise and innovative trends in construction industry. Ensure continuous improvement of business processes by incorporating industry best practices for operational...

  • Sales Department Head

    4 weeks ago


    Mumbai, Maharashtra, India Hyatt Corporation Full time

    Sales Department LeadershipAs a Sales Department Head at Hyatt International, you will be responsible for the efficient running of the department in line with the company's Corporate Strategies and brand standards, while meeting employee, guest, and owner expectations.The Sales Department Head will assist in providing leadership in all selling activities...


  • Mumbai, India ElementSkill Full time

    The key responsibilities would be as follows :Develop & Mature company's Platforms :- Responsible to manage product roadmaps for company's Platforms- Individual will be responsible for Platform maturity and ensuring that platform teams are aligned towards common organisational goalsDevelop and Maintain Architecture Standards :- Define enterprise...


  • Mumbai, Maharashtra, India Mercell Full time

    Key Responsibilities:As the Head of Customer Value Delivery, you will lead a team of Service Delivery Specialists across four countries, driving process improvements, optimizing resource allocation, and ensuring financial control. Your mission will be to streamline service delivery, enhance project management methodologies, and transition customers toward...

  • Delivery Boy

    3 months ago


    Andheri, Mumbai, Maharashtra, India Dev Marketing Full time

    **Job Summary** Dev Marketing is the Head Office of Top-10 Mobile Shop. We need the delivery boy to delivered mobile stock to our outlets. which are located in Mumbai. **Responsibilities and Duties** Delivering Goods Safely with damaging the Packaging of the Product **Qualifications and Skills** There no such qualification needs as long as the person knows...


  • Mumbai, Maharashtra, India Tagit Full time

    Job SummaryTagit Philippines, Inc. is seeking a seasoned professional to lead our service delivery team. As Head of Service Operations, you will be responsible for managing, monitoring, and evolving our service delivery, policies, processes, and profitability to ensure high-quality service delivery within allocated budget and timelines.Key...

  • Head of sales

    1 day ago


    Mumbai, India Godrej Infotech Ltd Full time

    Sales Head - InternationalLocation: MumbaiRoles & ResponsibilitiesLead sales activities in alignment with organizational objectives and the annual business plan.Focus on large deal pursuits in line with organizational objectives and develop strategies aligned with the overall business plan.Meet gross margin targets for regions and individual business...

  • Head of Sales

    3 days ago


    Mumbai, India Godrej Infotech Ltd Full time

    Sales Head - InternationalLocation: MumbaiRoles & ResponsibilitiesLead sales activities in alignment with organizational objectives and the annual business plan.Focus on large deal pursuits in line with organizational objectives and develop strategies aligned with the overall business plan.Meet gross margin targets for regions and individual business...