Senior Manager

4 days ago

Gurugram, India AMH Services Private Limited Full time

The primary objective of this role is to take ownership of the control room's daily performance, ensuring effective communication and support for customers and field teams, while maintaining a 24/7 proactive support function.- This role is a leadership position focused on overseeing the daily operations of the control room, ensuring high standards of communication, performance, and compliance.Team Management & Foster strong team relationships and interdepartmental collaboration.- Provide training, conduct appraisals, and manage performance issues.- Address errors and ensure adherence to company procedures.Resource & Support:- Ensure adequate staffing in the control room, especially during peak times.- Escalate support needs and be available for additional duties as required.Communication & Respond promptly to customer queries via email or phone.- Keep clients updated on temporary/ad-hoc work and scheduling issues.- Escalate complaints and unresolved issues to relevant departments.- Ensure proper handovers between shifts and accurate documentation of issues.Performance Monitoring & Track lateness, attendance, and sickness; report trends to Regional Operations Managers.- Coach officers on proper use of the auto booking-on system.- Send weekly ad-hoc work reports to relevant managers.Supplier Maintain relationships with approved suppliers.- Keep supplier contact lists updated and monitor geographical coverage gaps.Quality & Ensure adherence to the companys Quality Management System.- Comply with health & safety legislation.- Ensure access to up-to-date Assignment Instructions and Risk Assessments.Skills And Graduate/ Postgraduate in any discipline preferrable from the BPO, KPO, BPM service industry.- Overall, 10-12 years of work experience in managing a control/command room business environment.- Experience in control room and management within a 24-hour environment.- Weekend team supervision required as its a 24/7 delivery service 100% Work from Office.- Open to extended shift coverage, rotational shifts to meet business requirements, service delivery.- Proficiency in Timegate.- Strong communication, interpersonal and leadership skills.- Familiarization with UK, British accent and cultural nuances.- Trained in UK, US communication style and cultural etiquette.- Manage time sensitive tasks and multitask.- Client facing role.- Strong leadership and team development skills.- Proactive problem-solving and decision-making abilities.- High attention to detail and organizational skills.- Strong computer literacy.- Commitment to client satisfaction.- Responsibility to oversee ~ 20-50 Team Members, spread across different accounts.- The preferred candidate should be from Gurgaon location or willing to relocate.Must have skills:- Strong leadership & Team Development.- Manage time sensitive tasks.- Client communication.- Reporting & Review Management.- Decision making abilities.- UK, EU, US based client project delivery.- Team building & development.- Strong resource planning.- Ownership & Accountability.- 24/7 Business Operations alignment.- SLA, KPI design & delivery.Good to have skills:- 24/7 Business Operations Delivery.- Rotational Shift Planning & Supervision. (ref:iimjobs.com)

  • Deputy Manager – IT/IS

    3 weeks ago

    Gurugram, India Senior Full time

    Company Description Senior is a UK based MNC and has operations in 12 countries and has 26 operating businesses worldwide serving number of markets. Senior's experienced manpower support, effective use of raw material as well as high technology enable it to deliver optimized components within a short development time and at most competitive prices. Senior...

  • Relationship Manager

    3 weeks ago

    Gurugram, India Artha Senior Care Full time

    Company Description Artha Senior Care is a leading provider of Assisted Living and senior care services, dedicated to enhancing the lives of senior citizens. We strive to deliver exceptional care, comfort, and hospitality to our residents. Our goal is to ensure that seniors live with dignity and convenience while receiving personalized attention that caters...

  • Senior UI/UX Designer

    3 weeks ago

    Gurugram, India Antara Senior Care Full time

    About Antara Ageasy Antara Ageasy, a brand by the Max Group, is India's first holistic marketplace for senior care products & services. From mobility aids to health and wellness essentials, we empower seniors and caregivers with thoughtfully curated, high-quality solutions delivered right to their doorstep. Antara is pioneering integrated senior care in...

  • Key Account Manager

    11 hours ago

    Gurugram, New Delhi, India Antara Senior Care Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job descriptionRole - Key Account Manager - Hospital SalesLocation: Gurgaon, Sector 44Organization: Antara Senior Care (Max Group)About Antara Senior CareAntara Senior Care is a part of the Max Group, a renowned name in healthcare and allied services. At Antara, we are committed to redefining senior care in India through thoughtfully designed residential...

  • Senior Manager

    3 weeks ago

    Gurugram, India Precision Asset Solutions Pvt ltd Full time

    We're Hiring – Manager / Senior Manager (Asset Leasing – Business Development) Location: Gurugram (Sikandarpur) / Bengaluru Precision Asset Solutions Pvt. Ltd. | Function: Asset Leasing Are you a growth-driven professional with a passion forcorporate leasing and business development? We're looking for aManager / Senior Managerto lead and expand our...

  • Senior Manager

    3 weeks ago

    Gurugram, India Medanta Full time

    Work days:6 days Location:Gurgaon We are looking to hire exceptionally motivated and talented professionals to join ourLegal teamat senior positions. Roles & Responsibilities: Efficient Contracts Management: Drafting, reviewing and negotiation of various contracts including but not limited to Non-Disclosure Agreements, Lease Agreement, Leave and License...

  • Senior Manager

    3 weeks ago

    Gurugram, India 88gravity Full time

    Seeking a Senior Manager – Digital Marketing (10+ yrs, 7+ in agencies) in Gurgaon. Lead client strategy, SEO, Paid Media, Content & Analytics. Drive growth, mentor teams, and manage key accounts. Salary no bar for right candidate. Join in 2–3 months.

  • Senior Manager

    3 weeks ago

    Gurugram, India Globiva Full time

    Job Title: Senior Manager Data Analytics (Tableau & Database Management)Location: Gurgaon, India About the Role We are seeking a highly skilled Senior Manager Data Analytics with strong expertise in Tableau, database management, data optimization, and dashboarding. The ideal candidate will have 5+ years of hands-on experience, excellent problem-solving...

  • Senior Operations Manager

    3 weeks ago

    Gurugram, India Taskus Full time

    *What We Offer: *At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive...

  • Senior Manager

    3 weeks ago

    Gurugram, India Taskus Full time

    Responsibilities (including, but not limited to): Develop and implement HR strategies aligned with business objectives to support organizational growth and success within the country.. Provide strategic HR leadership and guidance to HR teams, ensuring consistency and alignment with global HR policies and procedures. Collaborate with senior leadership to...