Technical Support Engineer

2 weeks ago

Hyderabad, India Orbcomm Full time

Join Us as a Technical Support Engineer 

Are you passionate about helping others and solving technical challenges? At ORBCOMM, we’re looking for a Technical Support Engineer to join our global support team. In this role, you’ll be the first line of support for our customers, delivering timely, effective, and professional assistance across a suite of innovative IoT products. If you're tech-savvy, customer-focused, and thrive in a fast-paced, international environment, we want to hear from you


Why You’ll Love Working Here:

At ORBCOMM, we connect the world through intelligent IoT solutions. You'll be part of a collaborative, high-energy support team that plays a vital role in ensuring our customers succeed. From logistics and transportation to maritime and supply chain, you'll support critical operations around the globe—helping real-world users solve real-world problems.

Enjoy the challenge of a 24/7 global environment, where no two days are the same. We offer learning opportunities, career growth, and the chance to work with leading-edge technologies.

With a flexible hybrid work schedule, you can enjoy the best of both worlds—engaging in-person collaboration at our Hyderabad office, while also enjoying the autonomy and comfort of remote work.

What You’ll Do:

As a Level 1 Support Specialist, you’ll provide exceptional service to ORBCOMM customers by troubleshooting and resolving technical issues via phone, email, and our Salesforce CRM system. Your responsibilities will include:

Serve as the first point of contact for customers, providing technical support for ORBCOMM’s product suite via phone, email, and Salesforce. Log and track customer issues, ensuring timely updates and resolution. Collaborate with Tier 2 teams to escalate and analyze more complex issues as needed. Coordinate with internal teams such as Engineering (Tier 3 – Software/Hardware), QA, and Order Management to ensure accurate and effective problem-solving. Maintain detailed documentation for all customer interactions and resolutions.

Who You Are:

You're a confident communicator with a strong service mindset and solid technical aptitude. You’re energized by problem-solving and working across global time zones.

If you have:

Experience with international inbound calling. (Required) Strong verbal and written communication skills in English. (Required) Ability to work both independently and as part of a collaborative team. Good troubleshooting skills and logical thinking. Comfortable handling international phone calls and willing to work in a 24/7 environment, primarily during night shifts. Proficiency in Microsoft Office Suite. A passion for learning new technologies and product lines. A team-first attitude and strong work ethic. A Bachelor’s degree (preferred, but not mandatory). Reliable transportation and willingness to commute independently. (Required) Preferred: Access to a desktop or laptop with a reliable high-speed internet (Wi-Fi) connection.

Then we want to meet you

About Us:  

At ORBCOMM, we’re pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at

Ready to Join Us?  

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Kamalveer Systems Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionKamalveer Systems has been a service provider for notebook desktop and workstationbased in Hyderabad, Telangana. We pride ourselves on delivering reliable and efficient technology services to our clients. Our team of experts ensures high-quality support and solutions for a wide range of technical needs, making Kamalveer Systems a trusted...

  • Network support engineer

    4 weeks ago

    Hyderabad, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure. Work Details: • Shifts: Rotational (5 Days Working) • Notice Period: Immediate to 15 Days •...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India PamGro - Employer of Record Full time € 2,08,000 - € 2,86,000 per year

    We're Hiring (Contract Role) Role: Technical Support Engineer (SaaS) Location: Netherlands (Remote) Experience: 2–4 years Pay Range: €40–€55/hr Duration: 9 monthsA fast-growing SaaS company is seeking a Technical Support Engineer to provide top-notch technical assistance, troubleshoot issues, and ensure customer satisfaction across global...

  • Network Support Engineer

    4 weeks ago

    Hyderabad, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure.Work Details:• Shifts: Rotational (5 Days Working)• Notice Period: Immediate to 15 Days•...

  • Technical Support Engineer

    3 days ago

    Hyderabad, Telangana, India Mobius by Gaian Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionWe are seeking a proactive and skilled Technical Support Engineer with experience in Linux systems, cloud platforms, and integration tools like SnapLogic. The ideal candidate will provide technical assistance, troubleshoot issues, and ensure smooth operation of IT services for our Responsibilities :Provide technical support and troubleshooting...

  • Technical Support Engineer

    4 weeks ago

    Hyderabad, India Ztek Consulting Full time

    Role: Technical Support Engineer. Location: HYD – Onsite (in-person interview) Job Description What you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform....

  • Technical Support Engineer

    3 days ago

    Hyderabad, Telangana, India Mobius by Gaian Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description : We are seeking a proactive and skilled Technical Support Engineer with experience in Linux systems, cloud platforms, and integration tools like SnapLogic. The ideal candidate will provide technical assistance, troubleshoot issues, and ensure smooth operation of IT services for our clients. Key Responsibilities : - Provide...

  • Technical Support Engineer

    4 days ago

    Hyderabad, India White Force Full time

    Job description /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt;...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, India Orbcomm Full time

    Join Us as a Technical Support Engineer!  Are you passionate about helping others and solving technical challenges? At ORBCOMM, we’re looking for a Technical Support Engineer to join our global support team. In this role, you’ll be the first line of support for our customers, delivering timely, effective, and professional assistance across a suite...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Trigent Software Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Technical Support Engineer:Experience: 2-4 yearsLocation: BengaluruResponsibilities :Technical Support skills,Active Directory, ServiceNow Tool,Voice process,International Voice process, Outlook, Microsoft 365 TroubleshootingStrong communication skills, oral and written.Respond to requests for technical assistance by phone, email, chat.Enter and manage all...