Digital Operation Lead

4 weeks ago

Chandigarh, Chandigarh, India Xerago Full time

About the Role:

- We are seeking a highly skilled Technical Operations Manager to lead our Digital Operations Team.

- This role is central to managing and optimizing our digital platforms, including CMS portals, marketing automation tools, web applications, and managed services for marketing and analytics tagging.

-The ideal candidate will ensure seamless digital operations, driving efficiency, innovation, and excellence across all platforms.

Key Responsibilities:

- Lead and manage the Digital Operations Team, providing strategic direction and ensuring alignment with business objectives.

- Oversee the management and maintenance of Content Management Systems (CMS) and marketing automation platforms, ensuring their integration and optimal performance.

- Manage the deployment, monitoring, and maintenance of web applications, ensuring they meet performance, security, and usability standards.

- Lead the managed services team responsible for marketing and analytics tagging, ensuring accurate implementation and data integrity.

- Establish and monitor key performance indicators (KPIs) to track operational effectiveness and drive continuous improvement initiatives.

- Develop and enforce standard operating procedures (SOPs) to maintain consistency and quality across all digital operations.

- Mentor and develop team members, fostering a culture of collaboration, innovation, and continuous learning.

Qualifications:.

- Degree in Computer Science, or a related field.

- Minimum of 8+ years of experience in technical operations management, preferably in a digital environment.

- Strong understanding of CMS platforms, marketing automation tools, and web application management.

- Exposure with marketing and analytics tagging tools.

- Proven ability to lead cross-functional teams and manage complex digital operations.

- Excellent problem-solving and communication skills.

- Familiarity with ITIL practices and Agile methodologies is a plus.

(ref:iimjobs.com)

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