ServiceNow SACM Analyst

3 weeks ago

Bengaluru, India FINDERNEST SOFTWARE SERVICES Full time

About the job:

The ServiceNow SACM Configuration Management Analyst plays a critical role in our organization by managing and optimizing the Service Asset and Configuration Management (SACM) processes within the ServiceNow platform.

They are responsible for ensuring the integrity and accuracy of configuration items and their relationships, enabling effective decision-making and risk management.

The ServiceNow Configuration Management Analyst is responsible for ensuring the governance of CI data against SACM policies and procedures.

This includes promoting awareness and education of SACM policies and procedures throughout the organization and its service providers.

The ServiceNow Configuration Management Analyst will ensure interfaces with internal and external applications are designed and implemented in line with the CMDB Data Model.

Key Responsibilities:

- Implement and maintain SACM processes within the ServiceNow platform.

- Identify, control, record, report, audit, and verify services and infrastructure by maintaining configuration management database (CMDB) accuracy.

- Conduct audits to ensure compliance with configuration management policies and procedures.

- Collaborate with cross-functional teams to gather and manage configuration data throughout the IT infrastructure lifecycle.-

- Ensure that all changes to Configuration Items (CIs) are recorded, evaluated, authorized, prioritized, and planned for implementation.

- Develop and maintain CI relationships, dependencies, and associations.

- Provide recommendations and implement improvements to optimize SACM processes.

- Support the development and maintenance of configuration management plans and procedures.

- Participate in the design and implementation of ServiceNow CMDB and Discovery.

- Produce and maintain reports and documentation related to the CMDB and configuration management activities.

- Train and mentor staff on the importance and best practices of configuration management.

- Participate in ITIL processes such as change management, incident management, and problem management as they relate to configuration management.

- Ensure compliance with industry standards and best practices for configuration management.

Required Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field.

- ServiceNow Certified System Administrator (CSA) or higher certification.

- 7+ years of Configuration Management experience managing a large CMDB environment.


- Must possess a deep understanding of ITIL IT Service Management processes (e.g., Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.)

- 7+ years of experience working in a process-driven organization, preferably an ITIL-aligned Service Management organization.

- 7+ years of experience in working with inventory discovery tools and infrastructure management tools used to provide Configuration data (e.g., ServiceNow Discovery, OEM applications).

- 7+ years of experience with CSDM (Common Service Data Model).

- Must have quality documentation skills reporting capabilities and experience.

- General understanding of the ServiceNow Identification and Reconciliation Engine (IRE) and the structure of its rules.

- 7+ years of experience driving SACM process adherence throughout a complex IT organization using data.

- 7+ years of experience in the use of KPIs and other methodologies to identify problems, track trends and drive behaviour.

- Proven success in establishing and/or managing large data repositories and managing multi-source environments.

- Knowledge of the working practices and structural elements within Cloud environments, IT infrastructure, Operations Centers, and Service Desks.

- Familiarity with DevOps and/or Agile methodologies

- Encompasses a particularly good all-round understanding of IT processes and service management.

- Strong in establishing connections with people and managing relationships.

- Able to cope with pressure, time-sensitive situations and delivering against deadlines.

- Proficient with Microsoft tools, including Excel, PowerPoint, Word, Teams, and SharePoint

(ref:hirist.tech)

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