ServiceNow Business Analyst

4 weeks ago

Greater Bengaluru Area, India Brillio Full time

ROLE OBJECTIVE & DELIVERABLES:

The ServiceNow Business Analyst assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform based upon Client requirements. This will comprise of capturing business requirements in the form of stories, working with the scrum master and the development team to oversee build of the stories, as well as testing configured functionalities end to end as soon as these have been developed.

Main duties

  • Work closely with Clients to understand and translate their business and technical requirements
  • Organise and own workshops, capturing the output in the form workflows, minutes, actions, decisions, issues and risks
  • Provide creative solutions to resolve business problems via agreed Client requirements on the ServiceNow platform, utilising existing Out of the Box capabilities, process gaps (ITIL or equivalent) and cultural challenges (people)
  • Create use cases and document requirements as Stories for the Client to ratify and the Development Team to configure/build
  • Assist in the documentation of integration requirements between systems for configuration by development teams
  • Organise and own the scrum process (e.g., stand-ups, burndowns & story pointing)
  • Build and own development sprints, technical development stories and any technical build documentation needed as part of a customer engagement
  • Support the technical delivery of transformation projects based on the ServiceNow platform
  • Review development outputs, e.g., forms and workflow
  • Drive the testing of process & own the defect log
  • Support for UAT with project team members
  • Manage and oversee workstream risks, issues and client reporting, supporting Delivery Lead
  • Provide guidance to junior resources and assist in growing and strengthening the practice capability.

KEY SKILLS & EXPERIENCE:

Must Have

  • Strong knowledge of the ServiceNow Platform (especially ITSM and CMDB) and the potential value and benefits that can be delivered to Clients, either OOB or with minimum customisation
  • Maintain knowledge in line with each ServiceNow upgrade, patch, enhancement, and new product lines
  • Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
  • Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts
  • An aptitude for problem solving
  • Skilled in conducting / leading workshops of minimum of 10 people
  • Can communicate both verbally and in written form clearly and informatively and listen
  • Expert organisational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
  • Decompose high-level information into details
  • Ability to articulate technical IT changes in clear and simple manner to business stakeholders.
  • Ability to define problems, collect data, establish facts in a structured way for detailed analysis
  • Ability to analyse large amounts of complex information in order to reach valid and justifiable conclusions
  • Experience of working in an Agile methodology and applying Agile practices where applicable
  • Understanding of the ‘end to end’ view of how business processes are supported by tools and applications.
  • Practical experience of documenting process maps using Visio or other tooling.
  • Knowledge of Microsoft Office application suite software (MS Word, Excel, PowerPoint and Visio)

Should Have

  • Fundamental understanding of the implications of applications architecture and other technical considerations.
  • ITIL V3 or V4 Foundation certification
  • Business Analysis centric qualifications e.g., BCS or IIBA
  • ServiceNow Certified System Administrator
  • Scrum or Agile certification
  • Developer or Architect experience

  • ServiceNow Business Analyst

    4 weeks ago

    Greater Bengaluru Area, India Brillio Full time

    ROLE OBJECTIVE & DELIVERABLES: The ServiceNow Business Analyst assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform based upon Client requirements. This will comprise of capturing business requirements in the...

  • ServiceNow Business Analyst

    4 weeks ago

    Bangalore Metropolitan Area, India Brillio Full time

    ROLE OBJECTIVE & DELIVERABLES:The ServiceNow Business Analyst assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform based upon Client requirements. This will comprise of capturing business requirements in the form...

  • Business Analyst

    4 weeks ago

    Bengaluru, India Nilasu consulting Full time

    About the job :- The ServiceNow Business Analyst assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform based upon Client requirements.- This will comprise of capturing business requirements in the form of stories,...

  • ServiceNow Business Analyst

    4 weeks ago

    Bengaluru, India Brillio Full time

    ROLE OBJECTIVE & DELIVERABLES:The ServiceNow Business Analyst assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform based upon Client requirements. This will comprise of capturing business requirements in the form...

  • Test Analyst

    1 week ago

    Bengaluru, India ZEISS Group Full time

    Job Purpose:The ServiceNow platform in ZEISS is currently used for IT Service Management, HR Service Management, and IT Business Management on a global scale. Within the corporate governance department, the test team is responsible for the quality assurance and functional testing of ServiceNow applications and products. As a Sr. Test analyst, you will be...

  • Test Analyst

    3 weeks ago

    Bengaluru, India ZEISS Group Full time

    Job Purpose:The ServiceNow platform in ZEISS is currently used for IT Service Management, HR Service Management, and IT Business Management on a global scale. Within the corporate governance department, the test team is responsible for the quality assurance and functional testing of ServiceNow applications and products. As a Sr. Test analyst, you will be...

  • Test Analyst

    4 weeks ago

    Bengaluru, India ZEISS Group Full time

    Job Purpose:The ServiceNow platform in ZEISS is currently used for IT Service Management, HR Service Management, and IT Business Management on a global scale. Within the corporate governance department, the test team is responsible for the quality assurance and functional testing of ServiceNow applications and products. As a Sr. Test analyst, you will be...

  • Test Analyst

    4 weeks ago

    Bengaluru, India ZEISS Group Full time

    Job Purpose:The ServiceNow platform in ZEISS is currently used for IT Service Management, HR Service Management, and IT Business Management on a global scale. Within the corporate governance department, the test team is responsible for the quality assurance and functional testing of ServiceNow applications and products. As a Sr. Test analyst, you will be...

  • Test Analyst

    3 weeks ago

    Bengaluru, India ZEISS Group Full time

    Job Purpose: The ServiceNow platform in ZEISS is currently used for IT Service Management, HR Service Management, and IT Business Management on a global scale. Within the corporate governance department, the test team is responsible for the quality assurance and functional testing of ServiceNow applications and products. As a Sr. Test analyst, you will be...

  • Solution Architect

    2 weeks ago

    Bengaluru, India Akshaya business it solution Full time

    Responsibilities : - Collaborate with key stakeholders to understand business requirements and translate them into effective servicenow solutions.- Achitect end-to-end solutions on the servicenow platform, ensuring scalability, reliability, and optimal performance.- Provide technical leadership and guidance to a team of servicenow developers.- Stay abreast...

  • Lead Data Analyst

    4 weeks ago

    Greater Bengaluru Area, India Brillio Full time

    We are hiring for Data Analyst - ServiceNowExp level: 6+ yearslocation: Bangalore, Punepreferred: Immediate to 15 days joinersMode: WFOJD:Data Analyst, Microsoft Power BI, ServiceNow, IBM Cognos Analytics, Microsoft Dynamics CRM, Microsoft Power Automate, Visual Basic for Applications (VBA), Python, SQL, Visio, Monthly report creation, compliance metrics...

  • ServiceNow SAM(Software Asset Management) Specialist

    4 weeks ago

    Greater Bengaluru Area, India BETSOL Full time

    We are looking for a ServiceNow SAM Specialist , who will be responsible for the implementation, configuration, and maintenance of the ServiceNow Software Asset Management platform . This role involves working closely with IT teams to ensure efficient management of software assets and compliance with licensing agreements. Responsibilities: Implement and...

  • ServiceNow SACM Analyst

    5 days ago

    Bengaluru, India FINDERNEST SOFTWARE SERVICES Full time

    About the job:The ServiceNow SACM Configuration Management Analyst plays a critical role in our organization by managing and optimizing the Service Asset and Configuration Management (SACM) processes within the ServiceNow platform. They are responsible for ensuring the integrity and accuracy of configuration items and their relationships, enabling effective...

  • Test Manager-ServiceNow

    3 weeks ago

    Bengaluru, India ZEISS Group Full time

    ServiceNow Test Manager:are a passionate and experienced test manager who enjoys taking over responsibility and coordinating a team of several test analysts.will act as a ServiceNow test lead in our local ServiceNow development team in India. Your tasks:Ensure the functional quality of new implementations and for regular patches and upgrades by empowering...

  • Test Manager-ServiceNow

    3 weeks ago

    Bengaluru, India ZEISS Group Full time

    ServiceNow Test Manager:are a passionate and experienced test manager who enjoys taking over responsibility and coordinating a team of several test analysts.will act as a ServiceNow test lead in our local ServiceNow development team in India. Your tasks:Ensure the functional quality of new implementations and for regular patches and upgrades by empowering...

  • Test Manager-ServiceNow

    1 week ago

    Bengaluru, India ZEISS Group Full time

    ServiceNow Test Manager:- are a passionate and experienced test manager who enjoys taking over responsibility and coordinating a team of several test analysts.- will act as a ServiceNow test lead in our local ServiceNow development team in India.Your tasks:- Ensure the functional quality of new implementations and for regular patches and upgrades by...

  • Servicenow Architect

    4 weeks ago

    Bengaluru, Karnataka, India Meithee Tech Private Limited Full time

    **ServiceNow Architect**: BTech, MCA : 8 years total / 5 years relevant : Full time : Pan India : - Architect / Technical Lead with 8+ years overall IT experience - Minimum of 5 years' experience in ServiceNow development and administration. - Completion of ServiceNow Fundamentals (mandatory) - Certified Implementation Specialist (ITSM/CSM) (preferred) -...

  • QlikSense Developer

    2 weeks ago

    Bengaluru, India Cortex Consulting Pvt. Ltd. Full time

    About the Role : We are seeking a skilled and experienced QlikSense Developer to join our team and play a crucial role in developing and maintaining data visualizations and dashboards for our ServiceNow ITSM implementation. This role is ideal for a candidate with a strong understanding of QlikSense, experience with ServiceNow data integration, and a passion...

  • ServiceNow Architect

    3 days ago

    Bengaluru, India ICF Full time

    As a ServiceNow Solutions Architect, you will be a crucial member of our ServiceNow practice, responsible for providing expertise in all facets of the ServiceNow platform and integrated technologies. Your primary role will be to design and architect comprehensive solutions that meet our clients' business requirements while aligning with industry best...

  • ServiceNow Architect

    1 week ago

    Bengaluru, India Genpact Full time

    Senior Principal Consultant – ServiceNow ArchitectLocation: All Genpact Locations (Except Chennai & Mumbai)Experience: 10-15 years30 days joiners preferred.Responsibilities- Provides technical leadership to the team- Creates and maintains a detailed view of the existing architecture- Designs and collaborates with Business Process Analysts and Developers in...