Test Manager-ServiceNow

3 weeks ago


Bengaluru, India ZEISS Group Full time

ServiceNow Test Manager:


  • are a passionate and experienced test manager who enjoys taking over responsibility and coordinating a team of several test analysts.
  • will act as a ServiceNow test lead in our local ServiceNow development team in India.


Your tasks:


  • Ensure the functional quality of new implementations and for regular patches and upgrades by empowering and coordinating a team of external test analysts
  • Quality assurance and guiding test analysts by test case documentation & execution
  • Act as a ServiceNow test manager in team and projects
  • Act as coach and trainer for test analysts in projects
  • Ensure project team members follow ServiceNow and Zeiss testing and QA best practices
  • Development and improvement of Automated Test Framework
  • Coach and tutor less experienced / new team members
  • Be an active contributor to setting new standards across the testing team
  • Close collaboration with our functional process experts, architects, and development team
  • Support stable and secure operations of the Zeiss ServiceNow platform
  • Create and update documentation and procedures
  • Organization, planning and coordination of testing phases like User Acceptance Test
  • Assist ServiceNow architects and project managers in project coordination and management


Your profile:


  • ServiceNow Testing experience: 3 years+
  • Experience in Testing: 5 years+
  • Experience as Test Manager: 3 years+
  • Experience in team coordination and organization
  • Very good knowledge in test automation and techniques
  • Very good Knowledge in test analysis, documentation and techniques
  • Very good knowledge about ISTQB (Certificate)
  • ITSM, ITBM, HRSM, ITOM experience would be an advantage
  • Experience in agile development processes
  • Understanding and experience with ITIL and project management is a plus

Your education

  • Completed university studies or comparable, qualified training


Your skills

  • Strong analytical skills
  • Independent way of working with high quality standards
  • High commitment, flexibility, initiative, and team spirit
  • Very good communication with peers, technical teams, and business representatives
  • Experience working in an international environment
  • Flexibility to work outside of normal working hours an on-call arrangements


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