Benefits Specialist – Darwin Box tool

Job Title: Benefits Specialist – Darwin Box tool

Location:Olympus, Thane, Mumbai

Shift: US Night Shift (24x5 Rotational Support)

Experience Required: 4–9 years

Employment Type: Full-Time

Must Have: International Benefits administration, Workday/Darwin Box Tool work experience

Position Overview:

We are looking for candidates who have 4-9 years of experience in Darwin technologies tool, with strong expertise in international benefits administration (non-US) to manage incidents, defects, and integrations within the Darwin benefits administration platform. The ideal candidate will have exceptional operational knowledge of Darwin (Optional), strong project management skills, experience in international benefits, and the ability to handle benefits-related queries, payroll processes, and system integrations efficiently.

Key Responsibilities:

Benefits & Payroll Operations:

• Manage incidents and JIRA tickets related to benefits data issues and track them to closure.
• Monitor integration failures and coordinate with vendors for resolution.
• Support and own the Process Manager in Darwin box to mark payroll completion.
• Review pre- and post-payroll close queries for discrepancies before data flows to the payroll team.

Annual & Ad hoc Benefits Management:

• Manage annual benefits enrollment windows and approve exceptions for qualified life events (e.g., marriage, childbirth).
• Maintain and update site content on the benefits portal in case of vendor changes, additions, or contact details updates.

Reporting & Analysis:

• Generate, analyze, and publish benefits reports with key statistics on a periodic basis.
• Ensure accuracy and structured reporting to internal stakeholders and clients.

Required Skills & Experience:

• Darwin benefits administration tool: Strong hands-on experience managing benefits administration and payroll workflows within Darwin box. Optional
• Project Management: Ability to drive defect resolutions, vendor coordination, and process improvements. Preferred (important skill for the job)
• JIRA & Ticket Management: Experience in handling incident tracking tools. Preferred
• Workday & MS Office Skills: Strong knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables, Data Analysis), and MS Office Suite. Mandatory
• Critical Thinking & Problem-Solving: Ability to analyze and resolve complex benefits-related issues. Mandatory
• Stakeholder Communication: Strong English communication skills for engaging with international clients, payroll teams, and vendors. Mandatory
• Experience in International Benefits (non US )- Mandatory

Preferred Qualifications:

• Experience working on pilot processes and creating process documentation.
• Prior experience in international (non-US) benefits administration.
• 4-9 years of experience in international benefits and Darwin box

Work Requirements:

• 100% Work from Office, No remote option.
• Flexible with Rotational Shifts 24x7 delivery model.

This role offers an exciting opportunity to work with a global team, managing critical HR & benefits operations while ensuring smooth payroll and employee experience within Darwin box.

If you have expertise and are looking for a dynamic role in HR Operations & International Benefits Management, we'd love to hear from you

Mandatory Requirements (How to generate your EP ID):

EP ID is mandatory for eligibility of the interview. Follow the below steps to register

· Step 1: Visit https://ibegin.tcs.com/iBegin/

· Step 2: Click to login.

· Step 3: Click New user (Register with us).

· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).

· Step 5: Once completed, your EP ID would be generated which starts from EP2025CNXXXX.

· Step 6: You will receive the EP ID on your personal e-mail ID.

Warm Regards,

Suman Guha

HR Sourcer - Talent Aquisition

Tata Consultancy Services Limited