Tata Tele

7 hours ago

Bengaluru, India Tata Tele Business Services Full time

Salesforce Order Management (Technical Lead / Architect)

Experience Required: 8+ Years

Location: Bengaluru / Pune

Role Overview:

We are seeking a highly skilled Salesforce Order Management (SOM) Technical Lead / Architect to design, develop, and deliver scalable end-to-end Order Management solutions.

The ideal candidate will bring deep expertise in Salesforce SOM, proven experience in integrations and orchestration, and the ability to lead technical teams in delivering robust, enterprise-grade solutions for complex order lifecycle management.

Key Responsibilities:

- Lead the technical design, architecture, and implementation of Salesforce Order Management solutions.

- Configure and optimize SOM objects, orchestration flows, and workflows for :

a. Order capture

b. Fulfillment

c. Cancellations

d. Returns & refunds

e. Payment processing

- Design and build automation using Apex, Flow, Composite APIs, and Platform Events.

- Integrate Salesforce SOM with external systems (ERP, WMS, Payment Gateways, SFCC) using REST/SOAP APIs and middleware.

- Define scalable data models and ensure data integrity across transactions.

- Implement business logic for split shipments, order holds, backorders, partial returns, and fulfillment routing.

- Monitor and ensure system performance, stability, and error handling across orchestration flows and integrations.

- Collaborate with architects, developers, QA, and business stakeholders to deliver aligned solutions.

- Mentor developers, conduct code reviews, and enforce best practices.

- Stay updated on new Salesforce SOM capabilities and recommend adoption strategies.

Technical Skills Mandatory

- Salesforce Order Management (SOM): Strong hands-on experience with architecture, orchestration flows, and data model.

- Core Salesforce Development: Apex, LWC, Aura, SOQL, SOSL.

- Automation Tools: Flow Builder, Orchestration Flow Designer, Process Builder (legacy).

- Integration: REST/SOAP APIs, Composite API, Named Credentials, secure integration practices.

- Event-Driven Architecture: Platform Events, Change Data Capture (CDC).

- Order Lifecycle Processes: Fulfillment, splits, returns, cancellations, adjustments, holds.

- DevOps & Version Control: Salesforce DX, Git, CI/CD pipelines.

- Security & Compliance: OAuth2, JWT, PCI compliance, Strong Customer Authentication (SCA).

Preferred / Good-to-Have Skills

- Experience with Salesforce Core Clouds (Service, Commerce B2B/B2C, Sales).

- Familiarity with middleware tools (MuleSoft, Dell Boomi, etc.

- Exposure to fraud management in payment/order processing.

Salesforce Certifications:

- Salesforce Order Management Accredited Professional

- Platform Developer I / II

Mayur Batham

9685308585


(ref:hirist.tech)

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