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Applications Support Engineer

8 months ago

Pune, India ProPMO Services Private Limited Full time

Looking for candidates having the experience with Front end Customer interaction.

Must to have :

- Excellent written and verbal communication.

- SQL Query handling

- Ticket handling

- 1 to 2 years application support experience

- Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.

- Working in experience in multi team environment

- Application monitoring and support

- Handling/notifying application/network issues

- Able to categories issues/tickets and reach out to needed team members quickly

- Reporting skills to provide daily /weekly/monthly reports and highlighting any issues to next levels

- Good English and Hindi communication skills and good inter-personnel skills.

- Articulate and writing skills

- Desirable: MySQL/SQL Database, cloud platform, any programming knowledge such as .Net etc.

Education :

Graduate : B.Tech/B.E. preferably Comp/IT graduate, BCA, B.Sc. (IT)

Experience : 1 to 2 years' experience working in support/developer role.

Key Skills :

- OS - Windows, Linux, Cloud

- DB - MySQL/SQL

- Languages - .Net, Java or any programming language knowledge will be added advantage

(ref:hirist.tech)