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Client Servicing Executive – Pharma Sector

4 weeks ago

Navi Mumbai, Maharashtra, India Sperton Global AS Full time

Position: Client Servicing Executive – Pharma Sector
Location: New Panvel
Department: Design
Reporting To: HOD
Industry: Design & Print Solutions (Pharmaceutical Focus)

About the Company:

We are hiring on behalf of a reputed design and print solutions agency specializing in the pharmaceutical industry. The organization delivers high-quality branding, packaging, marketing collateral, and digital content that adhere to strict industry compliance standards. They focus on innovation, precision, and enhancing brand presence for pharmaceutical clients.

About Sperton:

Sperton Christos Group is a Human Resources advisory Organization having 30-plus years of Corporate Experience. We provide HR Advisory services, identify the right talents, and set up HR Functions for Start-up companies, and Payroll Management for our Clients.

We partner with our clients to expand their business by providing solutions to all areas of the Human Resource and Recruitment Processes. Human Resource Management is our core area of focus & specialization, our working approach allows our clients to converge their time and energies on their business, its management & growth.

Role Overview:

We are seeking a Client Servicing Executive with a minimum of 2 years of experience, preferably in the healthcare or pharmaceutical industry. Candidates with a background in medical representative roles are also encouraged to apply. The ideal candidate must have excellent coordination skills, a strong eye for detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

  • Serve as the primary contact between the agency and client.
  • Understand client business, brand, and communication needs.
  • Translate client briefs into clear internal briefs for creative and strategy teams.
  • Coordinate project execution from planning to final delivery.
  • Ensure timely and quality-driven delivery of all work.
  • Manage feedback constructively and maintain client satisfaction.
  • Collaborate with internal creative, digital, media, and production teams.
  • Prepare client reports, presentations, and post-campaign analysis.
  • Explore upsell and cross-sell opportunities within existing client accounts.

Required Qualifications & Skills:

  • Minimum 1 year of experience in client servicing or as a Medical Representative in a pharmaceutical company.
  • Educational Qualification: B.Sc. / B.Pharm preferred.
  • Proficiency in MS Office / Google Workspace.
  • High attention to detail and strong multitasking abilities.
  • Capable of working independently and collaboratively in a fast-paced environment.
  • Familiarity with pharmaceutical compliance and marketing protocols is an added advantage.