Service Desk Engineer

5 days ago

Indore, India SWIFT STAFFING SOLUTIONS PRIVATE LIMITED Full time

We are seeking a proactive and customer-focused IT Service Desk Analyst who is fluent in English and Dutch. The successful candidate will play a critical role in supporting users across various regions, managing IT incidents, resolving technical issues, and ensuring smooth operations through excellent communication and service delivery.

Key Responsibilities :


- Handle incoming IT service requests and incidents via phone, email, and ticketing systems.

- Identify, log, diagnose, and resolve incidents to restore normal service operations quickly and efficiently.

- Provide first-level technical support for hardware, software, and networking issues.

- Process service requests such as software installations, user account management, password resets, and

access provisioning.

- Escalate complex technical issues to the appropriate support teams in a timely manner.

- Ensure proper documentation of all tickets, troubleshooting steps, and resolutions in the ticketing system.

- Deliver excellent customer service while maintaining a high level of professionalism.

- Support and guide users in both English and Dutch, ensuring clarity and understanding of IT processes and solutions.

- Follow ITIL-based practices for incident and request management.

- Assist with onboarding and basic training for new users on IT tools and best practices.

Required Skills and Qualifications :


- 2- 4 years of experience working in an IT Service Desk or technical support role.

- Fluency in both English and Dutch (spoken and written) is mandatory.

- Strong understanding of Windows and Microsoft Office environments.

- Familiarity with ticketing tools such as ServiceNow, JIRA, or equivalent.

- Basic knowledge of networking, printers, and remote desktop support.

- Strong problem-solving and analytical skills.

- Excellent verbal and written communication abilities.

- Ability to work in a fast-paced, multilingual, and multicultural environment.

- ITIL Foundation certification is a plus.


(ref:hirist.tech)

  • Service Desk Engineer

    2 days ago

    Indore, India Intertec Systems Full time

    JOB PURPOSE:The IT Service Desk Engineer serves as the first point of contact for all IT-related incidents, service requests, and technical support queries within the organization. The role ensures timely resolution or escalation of issues, maintains high levels of customer satisfaction, and supports the smooth operation of IT systems and services by...

  • Service Desk Engineer

    2 weeks ago

    Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Job Title : Service Desk EngineerExperience : 3 to 5 yearsCertification : ITIL Foundation, MCSE, CCNA, CompTIA A+, CompTIA N+, Azure or any Cloud/Technology related certificatesResponsibilities : Receive IT support requests via various support channels such as email, phone and Teams and log them in the ticketing system Logging, Handling and Resolving the...

  • Service Desk Engineer

    2 weeks ago

    Bengaluru, Chennai, Indore, India Tekskills Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Quality Analyst (Support or Service Desk)Location: Chennai & Indore (Hybrid)Experience:4-6 years in support quality or service desk QA rolesMandatory:Excellent verbal and written communication skills.Strong analytical and observational skills.Experience with QA tools and scorecards.Familiarity with support workflows, ticketing systems, and ITIL...

  • Service Desk Engineer

    4 days ago

    Indore, India Intertec Systems Full time

    Job Description Skills: Ticketing Systems, ServiceNow, ITIL Processes, banking application, Network Troubleshooting, Active Directory, SLA Management, CompTIA Network+, Job Title : Service Desk Engineer Experience : 3 to 5 years Certification : ITIL Foundation, MCSE, CCNA, CompTIA A+, CompTIA N+, Azure or any Cloud/Technology related...

  • High Salary: Service Desk Engineer

    7 days ago

    Indore, Madhya Pradesh, India Intertec Systems Full time

    Job DescriptionSkills:Ticketing Systems, ServiceNow, ITIL Processes, banking application, Network Troubleshooting, Active Directory, SLA Management, CompTIA Network+,Job Title : Service Desk EngineerExperience : 3 to 5 yearsCertification : ITIL Foundation, MCSE, CCNA, CompTIA A+, CompTIA N+, Azure or any Cloud/Technology related...

  • Service Desk Quality Assurance Specialist

    2 weeks ago

    Chennai, Indore, India beBeeQualityAssurance Full time ₹ 45,00,000 - ₹ 75,00,000

    Job SummaryConduct quality assurance testing to ensure service desk operations meet company standards.We are seeking a skilled professional to join our team and contribute to the success of our service desk operations. The ideal candidate will have experience in quality assurance, with a strong focus on testing service desk processes and improving customer...

  • Service Desk Quality Assurance Specialist

    2 weeks ago

    Chennai, Indore, India beBeeQuality Full time ₹ 1,50,000 - ₹ 28,00,000

    Job OverviewWe are seeking a seasoned quality assurance expert to spearhead the optimization of our service desk operations. The ideal candidate will possess in-depth knowledge of testing methodologies, with a strong emphasis on process improvement and customer satisfaction.ResponsibilitiesDesign and execute comprehensive testing plans to ensure seamless...

  • Contractor - IT Service Desk

    2 weeks ago

    Indore, Madhya Pradesh, India Yash Technologies Full time

    Date: Dec 3, 2024- Job Requisition Id: 58935- Location: Indore, INYASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working...

  • Customer Service

    7 days ago

    Indore, Madhya Pradesh, India Good Vibes Placement Services Full time

    * Customer Service - L2 process (Escalation Desk) - Qualification : GRADUATION is mandatory - Excellent Communication Required. - Experience: 1 year BPO experience. - Salary: 26K CTC To 28K CTC - 6 days workings, with rotational shifts and Week Off - Location - Indore **Job Types**: Full-time, Permanent Pay: ₹26,000.00 - ₹28,000.00 per month Shift: -...

  • Front Desk Executive

    2 days ago

    Indore, India Elsess Digital System Pvt. Ltd. Full time

    Job Title: Front Desk ExecutiveCompany: OPPO Location: Indore About the Role We are looking for a Front Desk Executive to be the first point of contact for our Indore office. The ideal candidate should have strong communication skills, a professional appearance, and basic computer/system handling knowledge. Key Responsibilities: Welcome and greet visitors in...