
Service Desk Quality Assurance Specialist
7 days ago
Job Summary
- Conduct quality assurance testing to ensure service desk operations meet company standards.
We are seeking a skilled professional to join our team and contribute to the success of our service desk operations. The ideal candidate will have experience in quality assurance, with a strong focus on testing service desk processes and improving customer satisfaction.
Responsibilities- Develop and maintain testing plans, test cases, and test scripts for various service desk processes.
- Identify, document, and track defects and issues in the service desk workflow.
- Collaborate with service desk teams to provide feedback and recommendations for process improvements.
- Prepare and present reports on QA findings and performance metrics to management.
- 1-4 years of experience in quality assurance or a related field.
- Strong analytical skills and attention to detail.
- Familiarity with service desk tools and ticketing systems (e.g., ServiceNow, JIRA, Zendesk).
- Understanding of ITIL concepts and service management best practices.
- Proficiency in creating and executing test cases and test scripts.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
We offer competitive compensation packages, flexible working arrangements, and opportunities for growth and development.
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