Service Desk Quality Assurance Specialist

1 week ago


Chennai Indore, India beBeeQuality Full time ₹ 1,50,000 - ₹ 28,00,000
Job Overview

We are seeking a seasoned quality assurance expert to spearhead the optimization of our service desk operations. The ideal candidate will possess in-depth knowledge of testing methodologies, with a strong emphasis on process improvement and customer satisfaction.

Responsibilities
  • Design and execute comprehensive testing plans to ensure seamless service desk performance.
  • Collaborate with cross-functional teams to identify areas for improvement and implement data-driven solutions.
  • Develop and maintain high-quality test cases, scripts, and reports to facilitate efficient issue resolution.
  • Present actionable insights and recommendations to stakeholders, highlighting opportunities for growth and enhancement.
  • Stay up-to-date with industry trends and best practices, applying expertise to drive continuous service desk evolution.
Key Skills and Qualifications
  • Proven experience in quality assurance, software testing, or a related field.
  • Exceptional analytical skills, with a keen eye for detail and a strategic mindset.
  • Familiarity with service management frameworks, including ITIL.
  • Strong proficiency in creating and executing test cases, with a focus on efficiency and accuracy.
  • Excellent written and verbal communication skills, with the ability to distill complex concepts into actionable recommendations.


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