High Salary: Service Desk Engineer

4 weeks ago


Indore, Madhya Pradesh, India Intertec Systems Full time
Job Description

Skills:
Ticketing Systems, ServiceNow, ITIL Processes, banking application, Network Troubleshooting, Active Directory, SLA Management, CompTIA Network+,

Job Title : Service Desk Engineer

Experience : 3 to 5 years

Certification : ITIL Foundation, MCSE, CCNA, CompTIA A+, CompTIA N+, Azure or any Cloud/Technology related certificates

Responsibilities

Receive IT support requests via various support channels such as email, phone and Teams and log them in the ticketing system

Logging, Handling and Resolving the tickets in ticketing system.

Handle L1 tickets, troubleshoot and diagnose IT problems, identify root causes, and implement solutions with low MTTR

Responding in a timely manner to technical issues and requests with high quality to meet Response SLA.

Installing and configuring computer hardware, software, systems, networks, printers and scanners for end users

User access management

Analyze, diagnose and troubleshoot issues and malfunctions with hardware and software.

Excellent problem-solving and analytical skills

The ability to break down technological processes and deliver clear, step-by-step instructions to users.

Provide professional support to VIP users.

Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices

Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency

Work with the team to provide high quality IT services to the users.

Manage tickets as ITIL process efficiently as per defined SLA

Routing tickets in ITSM tool for efficient ticket management and timely resolution

Mandatory

Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.

Basic networking experience

Comprehensive experience in OS systems.

Proven experience in ticketing systems BMC Remedy and Manage Engine ITSM preferred

ITIL V3 Foundation certified
  • Service Desk Engineer

    2 weeks ago


    Indore, Madhya Pradesh, India Intertec Systems Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    JOB PURPOSE:The IT Service Desk Engineer serves as the first point of contact for all IT-related incidents, service requests, and technical support queries within the organization. The role ensures timely resolution or escalation of issues, maintains high levels of customer satisfaction, and supports the smooth operation of IT systems and services by...


  • Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title : Service Desk EngineerExperience : 3 to 5 yearsCertification : ITIL Foundation, MCSE, CCNA, CompTIA A+, CompTIA N+, Azure or any Cloud/Technology related certificatesResponsibilities : Receive IT support requests via various support channels such as email, phone and Teams and log them in the ticketing system Logging, Handling and Resolving the...

  • Front Desk Executive

    2 weeks ago


    Indore, Madhya Pradesh, India Elsess Digital System Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Title: Front Desk ExecutiveCompany: OPPOLocation: IndoreAbout the RoleWe are looking for a Front Desk Executive to be the first point of contact for our Indore office. The ideal candidate should have strong communication skills, a professional appearance, and basic computer/system handling knowledge.Key Responsibilities:Welcome and greet visitors in a...


  • Indore, Madhya Pradesh, India Adinath Poly Plast Full time ₹ 1,56,000 - ₹ 2,16,000 per year

    Front Office Coordinator Adinath Poly Plast Pvt. Ltd., Indore. Salary 13k18k. Role: Front desk mgmt, calls, visitors, client handling, gate pass, scheduling & admin tasks. Req: Graduate, 12 yrs exp, fluent Hindi/English, presentable, Communication

  • Service Engineer

    1 week ago


    Indore, Madhya Pradesh, India ABTECK AUTOMATION PVT LTD Full time ₹ 15,000 - ₹ 2,50,000 per year

    Company Name:- Abteck Automation Pvt. Ltd.Address:- 4/2 Rau-Pithampur Road, Sonway, Indore Madhya Pradesh – 453331About the CompanyWe are a fast-growing company in the Entrance Automation industry, specializing in the supply, installation, and servicing of advanced access solutions for industrial and commercial use. Our product range includes high-speed...


  • Indore, Madhya Pradesh, India Kotak Mahindra Bank Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Service Delivery Officer-BRANCH BANKING-Branch Banking OB ROLE : • Handling personalized service requests of customers. • Generation of timely business MIS. • Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. • Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates ...


  • Indore, Madhya Pradesh, India Hotel Hr Greens Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Responsibilities:* Greet guests, manage front desk operations & handle telecalls* Maintain guest relationships through exceptional service* Manage front office tasks with efficiency

  • Placement Coordinator

    2 weeks ago


    Indore, Madhya Pradesh, India Engineer Sahab Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Location: Indore (On-site)Organization: Engineer Sahab EducationExperience- 0 to 2 yearsAbout Engineer Sahab EducationEngineer Sahab Education is a leading design and technology school dedicated to providing industry-relevant skills in UI/UX, web development, and emerging technologies. Our mission is to bridge the gap between academic learning and industry...


  • Indore, Madhya Pradesh, India KBG GROUP Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    KBG Group is looking for a pleasant and professional Front Desk Executive to manage our front office. You will be the first point of contact for visitors and clients. Responsibilities include greeting guests, answering phone calls, handling inquiries, and managing appointments.Key Responsibilities:Greet and welcome guests in a professional manner.Answer and...


  • Indore, Madhya Pradesh, India Kalanya Fashions Pvt. Ltd. Full time

    Role DescriptionThis is a full-time on-site role for a Fashion Stylist & Consultant, located in Indore. The Fashion Stylist & Consultant will be responsible for assisting clients in selecting fashionable and appropriate clothing and accessories, providing personalized wardrobe advice, and offering exceptional customer service. Day-to-day tasks include...